Cluster Director of Group

3 weeks ago


Abu Dhabi, United Arab Emirates Anantara Hotels, Resorts and Spas Full time
Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

  • Confirm with guests, all information pertaining to the event they are planning, and to

organize and distribute all information to departments through memos, banquet

event orders, directives, resumes and rooming lists. A group summary resume must

be produced for each group in the hotel in the required format.

  • Confirmation of billing procedures, receiving deposits and establishing credit facilities

as required.

  • To coordinate with outside vendors – entertainment, electrical, audio-visual, display,

floral, etc. to accommodate requirements of the guest

  • Working with the Director of Food and Beverage and Executive Chef create menus to

satisfy client's individual needs, while maintaining hotel food and labour costs.

  • Ensure delivery of expected guest service through follow up and coordination with

other hotel departments.

  • Work independently within given parameters and maintain a positive attitude within

a very busy environment.

  • Ensure all Anantara and Qasr Al Sarab service standards are adhered to for all client

activity.

  • Chair (within Resident Manager and Director of Food and Beverage) the periodic

group arrival meetings to ensure the hotel operation is fully aware of all details and

prepared to host the groups.

  • Prompt response to guest enquiries for information within 24 hours of receiving such

a request.

  • Negotiate prices, prepare accurate quotes and then confirm by written contracts as

necessary and in accordance with the pricing guidelines determined by market

conditions.

  • Complete site inspections working with the hotel operations team to deliver an

exceptional experience.

  • Active participation in Departmental meetings, team building efforts and other like

activities.

  • Assist with the compilation of competitive intelligence information.
  • All other reasonable requests that are made by the leadership of the Department and

Hotel.

  • Adherence to Company Green Initiatives.

Qualifications

Previous experience in handling events in luxury hospitality segment.

Additional Information

  • Relocate to Remote Area
  • Previous experience in luxury hotel is an advantage
  • Passion for excellent service
  • Excellent team player and great communication skills


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