Reservations Agent

4 weeks ago

Dubai, United Arab Emirates Meliá Hotels International Full time
'The world is yours with Meliá'

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world ????????

Because belonging to the great Meliá family is being VIP

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you ????

We are excited to introduce you to a luxurious and unique urban resort - Melia Desert Palm, a proud member of The Melia Collection. The resort is a five-star boutique property, offering a wide range of one, two, and three-bedroom villas, each featuring an intimate and completely private pool, which is highly sought after, especially amongst the GCC clientele. Additionally, you can stay in our beautifully curated suites with a view of the greenery. What makes this resort stand out is its equestrian theme, which is reflected in every aspect of the property. From four polo fields to a professional polo club, a riding school, and over 200 horses on the estate, you will be surrounded by the beauty of these magnificent animals. If you're looking for relaxation and rejuvenation, then you will love the world-class treatments available at the Samana Spa, or the wellness classes offered in our large recreation center. And when it comes to dining, you will be spoilt for choice with three delightful restaurants to choose from, or you can order food to your villa. Conveniently located just 20 minutes from the DXB airport and 25 minutes from Dubai Mall, Melia Desert Palm offers a serene oasis amidst the hustle and bustle of Dubai. You can unwind and soak up the tranquility of the lush estate while enjoying spectacular views of the dramatic Dubai skyline.

At Melia Desert Palm Member of Melia Collection, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.

The Reservations Agent is responsible for the tasks below and others assigned by their departments as necessary.

  • Answer and reply to all incoming telephone calls
  • Connect all telephone calls instantly
  • Answers questions briefly and precisely
  • Always speaks slowly, precise, loud, and firm
  • Handles every guest request with utmost politeness
  • Reacts correctly in the case of complaints, takes the correct decision, and puts it through to the responsible person
  • Handling incoming and outgoing fax messages for hotel guests and hotel purposes.
  • Follow up's with the guest history system
  • Responding to all reservations and general resort inquiries that comes via email, fax, or phone calls and actively seeking to convert inquiries to confirmed bookings
  • Ensuring that the numerous received emails, phone calls, and faxes are attended to by the end of day, where possible
  • Entering confirmed reservations into the system with all accurate data and allocating rooms immediately. Highlight special requests, VIP status, and billing instructions if required
  • Generating pro-forma invoices for TO/TA non-contracted, issuing cancellations letters and invoices that incur charges. Arrange payment procedures through accounts receivable
  • Keep tentative offers on file – follow up after 3 days
  • Arrival reservation checks – 28 days, 7, 3 , 1
  • Alert manager/supervisor once room availability decreases for TO allotments
  • Generating reservation reports as and when required, keeping in mind the deadlines, accuracy and needs of the party inquiring the report
  • Ensuring a high level of product knowledge of the resort and local area and staying well informed of industry trends and competitor activities, whilst protecting the confidentiality of the information held in the department
  • Preparing daily list
  • Guest follow up email after departure
  • Keeping a log of issued gift certificates
  • Staying well informed with all activities in the surrounding and fairs/shows in Dubai
  • Accurate handover of all relevant information/details to the next shift
  • Ensuring guest confidentiality is maintained at all times
  • Responding to all guest requests where possible
  • Communicating guest feedback, complaints and operational issues to your department head
  • Assist the Front Office team and the Guest coordinator if necessary
  • Handling any other tasks required by our guests and management
  • Ensuring a high level of customer satisfaction and ensure that all customer queries or requests are handled in a polite and efficient manner
  • Full product knowledge and departmental overview
  • Up selling category, cross selling internal departments and PAQ
  • Be familiar with all the Emergency procedures
  • Handling administration tasks in the department (manual files, e-filing, etc)

At Meliá we are all VIP ????

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

If you want to be 'Very Inspiring People', follow us on:

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