Sales Operations Manager

1 month ago


abu dhabi, United Arab Emirates Miral Destinations Full time
Role Overview:Working within the Sales Operation function of Miral Destination’s Sales Team this is a role for someone with a sunny disposition who thrives in a busy environment with an ever-changing workload. The Sales Operations Manager supports the Sales Team with the administration and organizational tasks related to all sales activities for our world-class theme parks and attractions. You will have your own core specialty but will also be involved in keeping a busy team on track with everything from organizing sales trips, preparing for roadshows, supporting at exhibitions, welcoming sales clients to our destinations, managing the department’s paperwork, keeping the sales budget expenditure tracker updated to ensure accurate month ends, pulling reports and thinking ahead to ensure we shine as the region’s most admired Sales Team. Role Scope: • Collaborate with the various Sales Teams to provide an excellent level of sales support.• Oversee the submission of all paperwork to ensure on time delivery of joint marketing plans in the international markets.• Assist with and monitor the Scope of Work for Procurement, Finance and Legal processes. • Sales partner database – creation and maintain. • Paperwork quality control for procurement requests • Assist with DCT roadshows & events• Assist with PR approval workflow• Price Parity Monitoring & Brand Bidding• Refund / revalidation requests• Ad hoc VIP client & meeting arrangements • Build relationships with our key sales clients to provide excellent and agile customer service.• Build good relations with other departments to secure timely support in carrying out sales related activities.• Assist in arranging any business trips, roadshows or exhibition participation for our Sales Team for both domestic and international markets. • Represent Miral Destinations at roadshows and exhibitions.• Meet and greet VIP sales visitors and other guests to our parks.Host Familiarity Visits (FAM), partner visits and site inspections, providing the best possible destination experience.• Provide all required reports to the sales team in a timely manner.• Manages VIP guests for Etihad Arena events.• Maintains comprehensive CRM profile for all sales clients.• Ordering all key holiday and seasonal gifts for sales clients.• Manage Kronos entries for the various Sales Team members. • New Team member onboarding.• Tracking stock level of sales collateral and merchandise, ordering more when required.• Acknowledges all requests within 4 hours and maintain a maximum turnaround time of 1 working day.• Complete any task assigned by the Head of Sales Operations.Qualifications, Experience and Skills: Essential:• Educated to a degree level or equivalent.• Minimum 7 year’s previous work experience with significant experience as a manager in an administrative role or an office manager role• Minimum of 3 year’s people management experience• Minimum of 2 years’ experience in the region essential• Fluency in written and spoken English.• Excellent communication and interpersonal skills to build and maintain relationships with other departments and within the sales team.• Creative thinking and problem-solving abilities to drive improvements across the department.• Thorough knowledge of MS Office applications• Strong team management skills to motivate and guide the team.• CRM experience.• Contract management experience.• Procurement process experience.• Budget management experience.• Ability to work independently, manage multiple projects, and meet deadlines.Desirable: • Other language skills
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