L1 IT Helpdesk Support Technician

1 month ago


dubai, United Arab Emirates Createit Full time
The IT Helpdesk Support Technician is responsible for providing technical assistance and support related to computer systems, hardware, or software. The ideal candidate should have strong technical skills and experience in troubleshooting and resolving a wide range of IT issues. They should be able to communicate effectively with both technical and non-technical users to provide clear and concise solutions.What you will be doing:Provide first-line technical support to clients via the ticketing system, phone, email, and remote accessTroubleshoot and resolve a wide range of IT issues, including hardware and software problems, network connectivity issues, and security concernsDocument and track all support ticketsEscalate complex issues promptly following set escalation processProvide training and support to end-users and other helpdesk techniciansReport activities to the IT manager and coordinate with relevant teams to provide support for systems and applications, and implementation of projectsStay up to date on the latest IT technologies and trendsProvide procedural documentation and relevant reports for process standardization and proper work handoverComply with company policies and procedures to maintain the quality and integrity of the Create IT brand, values, and servicesMay take up client site duties, and weekend and/or holiday shift workMay undertake other tasks and duties as necessary and requiredWhat you will have:Experience in the installation, configuration, and administration of Windows OS, Mac OS and applications, computer hardware and peripheralsKnowledge of computer network components – routers, switches, firewalls, access points, cabling, etc.Basic knowledge of Active Directory, O365 and SharePoint managementKnowledge of servers, SANs, volumes, and sharesKnowledge of domain and hosting servicesKnowledge of VPN, and remote support tools and technologiesKnowledge of ITIL best practicesFamiliar with backup and disaster recovery tools, solutions, and processesFamiliar with PBX and CCTV systemsGood problem-solving and ability to work autonomouslyA team orientated attitude with great communication and interpersonal skillsCustomer-focused attitude and commitment to providing excellent serviceBachelor’s Degree in Information Technology and/or relevant fieldIT certification an advantage1-2 years of experience in any IT helpdesk or technical support roleINTERESTED?You know what to doFill in your details and send us your resume. We are looking forward to book an interview with you.
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