Helpdesk Engineer

3 weeks ago


dubai, United Arab Emirates VaporVM Full time
Helpdesk Engineer L1 (Only Saudi Nationals Can Apply)
Position title
Helpdesk Engineer L1 (Only Saudi Nationals Can Apply)
Description
Diversity& InclusionWe are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
Responsibilities
Respond to incoming calls, emails, and chat messages promptly and professionally.Provide technical assistance and support for IT-related issues, including hardware, software, network, and system inquiries.Diagnose and troubleshoot technical issues reported by end-users.Escalate complex problems to the appropriate IT support teams for resolution.Maintain accurate records of all interactions with end-users, including details of inquiries, comments, and resolutions.Contribute to the development and updating of knowledge base articles for common issues and resolutions.Work closely with other IT teams to resolve escalated issues.Provide feedback to improve IT processes and enhance overall customer satisfaction.Monitor and evaluate the quality of customer interactions.Implement improvements to enhance the overall efficiency of the IT Contact Center.Stay updated on the latest technologies and IT best practices.Participate in ongoing training and development programs to enhance technical skills.Experience in Active Directory :Reset passwordUnlock usersAdd members to groupRemove member from groupExperience in windows 10 & windows 11 troubleshooting .Experience for WebEx troubleshooting .Experience for MS teams troubleshooting .Experience for MS Products for example ( Office 2021 , office 2019 , …etc) troubleshooting .Experience for BMC Remedy system ticketing .
Preferred Qualities:
Customer-focused with a passion for delivering excellent service.Ability to work in a fast-paced environment and handle multiple tasks simultaneously.Team player with strong collaboration and interpersonal skills.Should got a training such as CompTIA A+,ITIL .Diploma as a minimum in IT or related domain, 2 years as an experience in same field, English in writing and speaking is a mandatory.
Hiring organization
Employment Type
Full-time
Job Location
KSA
Date posted
November 23, 2023
Position: Helpdesk Engineer L1 (Only Saudi Nationals Can Apply)
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