Sr Supervisor Training Quality

2 weeks ago

dubai, United Arab Emirates Concentrix Full time
Job Title:Sr. Supervisor, Training & QualityJob DescriptionThe Sr. Supervisor, Training & Quality is responsible for assisting with the analysis, scheduling and implementation of all classroom training and Transactional Monitoring in support of assigned client programs to ensure superior workforce preparation. They will support Transactional Monitoring clients with multiple programs or lines of businesses which can be across multiple sites/geos. This includes supervising the Evaluators and Trainers who support their assigned portfolio. This position cultivates client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.Essential Functions/Core ResponsibilitiesDevelop a department of well-trained, competent professionals who continuously improve the organization and themselvesDrive initiatives to improve the quality of Training and Quality support provided at Concentrix by evaluating and improving internal processesEvaluate consistency and accuracy among trainers through observation and analysis of class evaluationsCreate and maintain consultant training scheduleEvaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plansConduct Coaching and Development sessions with team members to drive continuous improvement.Develop strong working relationships with key Business stakeholders, internal and externalOversee audits of key Training and Quality support processes within each account and recommends changesAdministration of applicable certification and training processes for staff up to and including internal and client requirementsEnsure effective facilitation and coordination of calibration sessions; attend calibration or monitoring sessions as appropriateLead Training and Quality task forces / action plans with Business stakeholders (Operations, Client, Account Management, and Resource Unit partners)Conducts analysis on Training and Quality performance and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plans Disclaimer: Drjobs.ae
is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job has emerged as the UAE premier job portal, attracting thousands of job seekers every day in UAE.#J-18808-Ljbffr

  • Sr Supervisor Training Quality

    5 days ago

    Dubai, Dubai, United Arab Emirates Concentrix Full time

    About the jobJob Title:Sr. Supervisor, Training & QualityJob DescriptionThe Sr. Supervisor, Training & Quality is responsible for assisting with the analysis, scheduling and implementation of all classroom training and Transactional Monitoring in support of assigned client programs to ensure superior workforce preparation. They will support Transactional...

  • Sr Supervisor Training Quality

    4 weeks ago

    Dubai, United Arab Emirates Concentrix Full time

    About the jobJob Title:Sr. Supervisor, Training & QualityJob DescriptionThe Sr. Supervisor, Training & Quality is responsible for assisting with the analysis, scheduling and implementation of all classroom training and Transactional Monitoring in support of assigned client programs to ensure superior workforce preparation. They will support Transactional...

  • Sr Supervisor Training Quality

    4 weeks ago

    Dubai, United Arab Emirates Concentrix Full time

    About the jobJobTitle:Sr. Supervisor, Training &QualityJobDescriptionThe Sr. Supervisor,Training & Quality is responsible for assisting with theanalysis, scheduling and implementation of all classroom trainingand Transactional Monitoring in support of assigned client programsto ensure superior workforce preparation. They will supportTransactional Monitoring...

  • Sr Supervisor Quality

    5 days ago

    Dubai, Dubai, United Arab Emirates Concentrix Full time

    About the jobAbout the JobThe Sr. Supervisor, Quality is responsible for the day-to-day supervision of a group of Quality Evaluators/QAs. This position ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability. Candidate ProfileWith at least 1-2 years of experience as a Quality Supervisor/Sr. Supervisor in a BPO...

  • Sr Supervisor Quality

    2 months ago

    Dubai, United Arab Emirates Concentrix Full time

    About the jobAbout the JobThe Sr. Supervisor, Quality is responsible for the day-to-day supervision of a group of Quality Evaluators/QAs. This position ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability. Candidate ProfileWith at least 1-2 years of experience as a Quality Supervisor/Sr. Supervisor in a BPO...

  • Sr Supervisor Quality

    3 weeks ago

    Dubai, United Arab Emirates Concentrix Full time

    About the jobAbout the JobThe Sr. Supervisor, Quality is responsible for the day-to-day supervision of a group of Quality Evaluators/QAs. This position ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability. Candidate ProfileWith at least 1-2 years of experience as a Quality Supervisor/Sr. Supervisor in a BPO...

  • Sr Supervisor Quality

    2 months ago

    Dubai, United Arab Emirates Concentrix Full time

    About the jobAbout theJobThe Sr. Supervisor, Quality is responsiblefor the day-to-day supervision of a group of QualityEvaluators/QAs. This position ensures performance metrics areachieved by providing adequate coaching, motivation, andaccountability. CandidateProfileWithat least 1-2 years of experience as a Quality Supervisor/Sr.Supervisor in a...

  • Sr Supervisor Quality

    3 weeks ago

    Dubai, United Arab Emirates Concentrix Full time

    About the jobAbout theJobThe Sr. Supervisor, Quality is responsiblefor the day-to-day supervision of a group of QualityEvaluators/QAs. This position ensures performance metrics areachieved by providing adequate coaching, motivation, andaccountability. CandidateProfileWithat least 1-2 years of experience as a Quality Supervisor/Sr.Supervisor in a...

  • Quality & Training Supervisor

    3 weeks ago

    dubai, United Arab Emirates Majid Al Futiam Full time

    The job posting is outdated and position may be filledJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobs• To plan, develop and deliver departmental training plans post identifying training needs through 360-degree...

  • Quality & Training Supervisor

    5 days ago

    Dubai, Dubai, United Arab Emirates Majid Al Futiam Full time

    The job posting is outdated and position may be filled Job Alert You will be updated with latest job alerts via email Valid email field required Send jobs Job Alert You will be updated with latest job alerts via email Valid email field required Send jobs • To plan, develop and deliver departmental training plans post identifying training needs through...

  • Careers | Quality

    5 days ago

    Dubai, Dubai, United Arab Emirates Majid Al Futtaim Full time

    Majid Al Futtaim Careers | Quality & Training Supervisor Jobs in DubaiJob Responsibilities:Develop and deliver departmental training plans post identifying training needs through 360-degree evaluation of team's performance. Conduct post training analysis to ensure training goals achieved.To plan and conduct periodic Quality, Operational Performance Plan...

  • Sr. Specialist Rider Training and Quality Jobs In Dubai UAE 2023

    5 days ago

    Dubai, Dubai, United Arab Emirates Talabat Full time

    Sr.Specialist Rider Training and Quality Jobs In Dubai UAE 2023 | TalabatFor More Top Organization Jobs Click HereDescription:Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient...

  • Sr. Specialist Rider Training and Quality Jobs In Dubai UAE 2023 | Talabat

    2 months ago

    dubai, United Arab Emirates Talabat Full time

    Sr. Specialist Rider Training and Quality Jobs In Dubai UAE 2023 | TalabatFor More Top Organization Jobs Click HereDescription:Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and...

  • Sr. Specialist Rider Training and Quality Jobs In Dubai UAE 2023 | Talabat

    3 weeks ago

    dubai, United Arab Emirates Talabat Full time

    Sr. Specialist Rider Training and Quality Jobs In Dubai UAE 2023 | TalabatFor More Top Organization Jobs Click HereDescription:Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and...

  • Quality Supervisor

    3 weeks ago

    Dubai, United Arab Emirates G&G Dolci Full time

    Job Description: The Quality Supervisor is responsible for ensuring that the company’s products and services meet the highest standards of quality and safety. The Quality Supervisor will be responsible for implementing and maintaining quality management systems, monitoring and measuring quality performance, and ensuring compliance with applicable...

  • Sr Quality Evaluator

    2 months ago

    Dubai, United Arab Emirates Concentrix Full time

    About the jobJob Title:Sr. Quality Evaluator - SPA/ ENG/FRNJob DescriptionThe Sr. Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality...

  • Sr Quality Evaluator

    3 weeks ago

    Dubai, United Arab Emirates Concentrix Full time

    About the jobJob Title:Sr. Quality Evaluator - SPA/ ENG/FRNJob DescriptionThe Sr. Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality...

  • Majid Al Futtaim Careers | Quality

    2 months ago

    dubai, United Arab Emirates Majid Al Futtaim Full time

    Majid Al Futtaim Careers | Quality & Training Supervisor Jobs in DubaiJob Responsibilities:Develop and deliver departmental training plans post identifying training needs through 360-degree evaluation of team’s performance. Conduct post training analysis to ensure training goals achieved.To plan and conduct periodic Quality, Operational Performance Plan...

  • Majid Al Futtaim Careers | Quality

    3 weeks ago

    dubai, United Arab Emirates Majid Al Futtaim Full time

    Majid Al Futtaim Careers | Quality & Training Supervisor Jobs in DubaiJob Responsibilities:Develop and deliver departmental training plans post identifying training needs through 360-degree evaluation of team’s performance. Conduct post training analysis to ensure training goals achieved.To plan and conduct periodic Quality, Operational Performance Plan...

  • Quality Supervisor

    5 days ago

    Dubai, Dubai, United Arab Emirates G&G Dolci Full time

    Job Description:The Quality Supervisor is responsible for ensuring that the company's products and services meet the highest standards of quality and safety. The Quality Supervisor will be responsible for implementing and maintaining quality management systems, monitoring and measuring quality performance, and ensuring compliance with applicable regulations...