Sr. Specialist Rider Training and Quality Jobs In Dubai UAE 2023 | Talabat

2 months ago

dubai, United Arab Emirates Talabat Full time
Sr. Specialist Rider Training and Quality Jobs In Dubai UAE 2023 | TalabatFor More Top Organization Jobs Click HereDescription:Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.Responsibilities:
Responsible for the creation of training material by collaborating with the comms & content team (for visuals and videos) to optimize the rider engagement, training outcomes and positive operational impactBuild training SOPs and metrics to measure training performance and complianceClosely monitor the learning & performance path of our heroes, and turn the insights into actionIdentify needs & opportunities for training or other quality initiatives by assessing the pain points of our newly joined fleet and by digging into operational and customer metrics and insights, and periodic surveysLead entire training lifecycle to improve satisfaction of existing riders and increase rider performance and qualityReview and create reports and project trackers, measure and communicate project impact to stakeholdersMentor and coach the teams to deliver a high standard of training and execution of quality initiatives
Requirements:
3-5 years of experience as a training professional (food/grocery tech industry is highly preferred) or a professional leading operational customer experience projects. Prior experience working on training programs & platforms and service quality improvement for blue collar workers at a large scale would be a plusDeep knowledge of Training and Quality concepts, frameworks, KPIs and systemsExcellent communication (verbal and written) skills in English. Arabic or Urdu are a plusPassionate about Training and Customer ExperienceProficient in Google Suite tools like GDoc, GSheet, GSlides, GForms, etc.Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams
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