Sr Supervisor Quality

3 weeks ago


Dubai, United Arab Emirates Concentrix Full time
About the job

About theJob

The Sr. Supervisor, Quality is responsiblefor the day-to-day supervision of a group of QualityEvaluators/QAs. This position ensures performance metrics areachieved by providing adequate coaching, motivation, andaccountability.

CandidateProfile

  • Withat least 1-2 years of experience as a Quality Supervisor/Sr.Supervisor in a BPOsetting
  • Mustbe willing to work onsite inAlabang
  • Knowledgeablein managing QA metrics
  • Highly motivatedindividual with skills to develop and coach team members to achieveperformance expectations
  • Ability to mentor,coach, and provide direction to a team ofemployees
  • Willingness to work a flexibleschedule

What's In forYou?

  • CareerAdvancement
  • HMO active onDay 1
  • Monthly IncentivesProgram

Essential Functions/CoreResponsibilities

  • Excellent Analyticalskills, Customer Service skills, and Research andInvestigation.
  • Proficient in Microsoft andGoogle suite.
  • Strong interpersonal andLeadership skills, Problem solving.

Roles &Responsibilities:

  • Monitor QA Score ofthe assigned project.
  • Supervise QAAnalysts/Specialists
  • Track and act upon Endcustomer feedback
  • Review Quality parameters andmake changes whenever necessary in consultation withOperations
  • Facilitate calibrations / do clientinterfacing
  • Assist in preparing QualityImprovement Plans
  • Help Operations with thenecessary quality tools and how to use themeffectively
  • Provide guidance and leadership toQA team members
  • Update progress on operationsand quality activities
  • Assist in aligningquality initiatives for achieving businessobjectives.


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