Specialist Rider Communication

3 weeks ago

dubai, United Arab Emirates Talabat Full time
Lead the execution, and delivery of short-term special projects focused on enhancing rider satisfaction and engagement, with a particular emphasis on rider deals and partnerships.Work closely with various stakeholders, including the dispatch, logistics, product, engineering, regional & local operations and marketing, to ensure seamless project execution and alignment with company objectives.Responsible for measuring, analyzing, improving, and controlling projects spanning across 8 countries in the MENA region.Implement quality assurance processes to uphold the standards of rider experience and ensure that project deliverables meet or exceed expectations.Contribute to building a strong sense of community among riders through innovative thinking and initiatives aimed at fostering rider loyalty and retention.Identify and cultivate strategic partnerships with external stakeholders to enhance the value proposition for riders and drive long-term engagement.Continuously evaluate project performance and seek opportunities for improvement, iterating on strategies to enhance rider satisfaction and engagement over time.What you need to be successfulTechnical Skills2- 3 years of relevant professional experience, Knowledge of the logistics or transportation industry, particularly within the MENA region, is advantageous.Best practices knowledge in project management, rider engagement strategies, and partnership developmentProficiency in Google sheets and Google SlidesProficiency in data visualization and reporting tools including Tableau, Data studio, and LookerBI experience is a plusDemonstrated TraitsAbility to interpret data and metrics to drive informed decision-making and optimize project outcomes.Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.Ability to grasp complex concepts and apply them to your work / to the businessStrong problem-solving abilities; and process-drivenTrack record of getting things done while managing a heavy workload effectively by setting priorities and managing expectations wellStrong written and verbal English & Roman Urdu communication skills across a wide range of stakeholdersA self-starter attitude that’s comfortable with constant change Disclaimer: Drjobs.ae
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