Specialist Rider Communication

4 weeks ago

Dubai, United Arab Emirates Talabat Full time


What's On Your Plate?

  • Lead the execution, and delivery of short-term special projects focused on enhancing rider satisfaction and engagement, with a particular emphasis on rider deals and partnerships.
  • Work closely with various stakeholders, including the dispatch, logistics, product, engineering, regional & local operations and marketing, to ensure seamless project execution and alignment with company objectives.
  • Responsible for measuring, analyzing, improving, and controlling projects spanning across 8 countries in the MENA region.
  • Implement quality assurance processes to uphold the standards of rider experience and ensure that project deliverables meet or exceed expectations.
  • Contribute to building a strong sense of community among riders through innovative thinking and initiatives aimed at fostering rider loyalty and retention.
  • Identify and cultivate strategic partnerships with external stakeholders to enhance the value proposition for riders and drive long-term engagement.
  • Continuously evaluate project performance and seek opportunities for improvement, iterating on strategies to enhance rider satisfaction and engagement over time.

What you need to be successful

Technical Skills

  • 2- 3 years of relevant professional experience, Knowledge of the logistics or transportation industry, particularly within the MENA region, is advantageous.
  • Best practices knowledge in project management, rider engagement strategies, and partnership development
  • Proficiency in Google sheets and Google Slides
  • Proficiency in data visualization and reporting tools including Tableau, Data studio, and Looker
  • BI experience is a plus

Demonstrated Traits

  • Ability to interpret data and metrics to drive informed decision-making and optimize project outcomes.
  • Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to grasp complex concepts and apply them to your work / to the business
  • Strong problem-solving abilities; and process-driven
  • Track record of getting things done while managing a heavy workload effectively by setting priorities and managing expectations well
  • Strong written and verbal English & Roman Urdu communication skills across a wide range of stakeholders
  • A self-starter attitude that’s comfortable with constant change

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