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Technical Support Manager UAE | Marmon Link Dubai

2 months ago

dubai, United Arab Emirates Marmon Link Full time
Technical Support Manager UAE | Marmon Link DubaiReplacement PartsWe’re your source for genuine replacement parts for all Marmon Foodservice Technologies brands including Cornelius, Prince Castle, Silver King, Angelo Po, and Saber King. We offer the most comprehensive catalog of replacement parts with the best in-stock availability and pricing in the industryCome join a team where People make the difference As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we’re committed to attracting and retaining top talent.Technical Support Manager UAE | Marmon Link Dubai | Apply NowOwnership of customer field support activities; information flow, relationship development and value- added services, provided to customers with the aid of internal cross functional areas such as engineering, operations, and sales.Manage and develop Authorized Service Agents (ASA) throughout an assigned area of the world.Address complaints and resolve problems in a timely manner ensuring that the appropriate ASA is providing our customers with a professional service.Close cooperation with commercial team to achieve company goals and targets.Perform technical training on MFT products, supporting the creation of market and customer specific documentation using various platforms such as presentations, troubleshooting guides, web forms and videos. Close liaison required with colleagues in the EMEA Technical Support Group and Global Engineering teams on development of training materials to ensure consistency in approach and brand status.Resolve field issues and problem situations in the field; liaising where necessary with third party suppliers whose equipment / systems interact with MFT products.Provide reports at specified intervals and upon request.Other tasks and /or duties as assigned.Don’t miss out on this exciting opportunity – apply now at dubaiofferz.com
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