Technical Support Manager UAE

4 weeks ago


dubai, United Arab Emirates Marmon Holdings, Inc Full time
Cornelius Hellas Sa Come join a team where People make the difference As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.Technical Support Manager Responsibilities:
Responsible for MFT equipment performance and customer satisfaction in the Middle East region.Developing and monitoring a network of service agents, securing warranty management, training and technical support to customers, end-users, and service agents.Working closely with our Operations and Engineering teams on product issues related to manufacturing and reliability.Providing technical assistance support by telephone, email and in person, report generation plus field trip and service analysis.Collaborating with cross functional departments to solve challenges, improve quality, and reduce warranty spend to meet corporate warranty metrics and goals.Ownership of customer field support activities; information flow, relationship development and value-added services, provided to customers with the aid of internal cross functional areas such as engineering, operations, and sales.Managing and developing Authorized Service Agents (ASA) throughout an assigned area of the world.Resolving field issues and problem situations in the field and providing reports at specified intervals and upon request.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.With more than 100 autonomous manufacturing and service businesses, Marmon Holdings, Inc. may be the biggest company you’ve never heard of. Part of Berkshire Hathaway Inc., Marmon is a global industrial organization comprising 11 diverse groups with 20,000-plus employees and $10 billion in annual revenue. As leaders in every industry we serve, Marmon companies have earned a great degree of independence.At the same time, our group structure gives every Marmon company access to the expertise of other Marmon companies serving the same or related markets and customers – all with the support of the entire Marmon organization. Working together, we become something more than the sum of our parts. We become the most reliable solution provider for a broad range of industries and customers worldwide. In every case, Marmon’s success is due to our people. People with talent, drive and high ethical standards. People who are following their passions and building their careers across Marmon.Want to learn and perfect your craft? Want to sharpen your skills while helping to solve challenges for our customers and our world? Looking for a chance to grow within – or perhaps outside – your field? Find a Marmon company that matches your passion. And see what you can do with the support of a team that values your contribution.#J-18808-Ljbffr

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