Director of Retail

1 month ago


dubai, United Arab Emirates Jooble Full time
Scope and plan future store locations and concepts; working with senior leadership, create a roadmap for US and international retail expansion.Manage the retail P&L across Thuma’s entire brick and mortar retail business.Lead store launches. Coordinate and oversee the new store openings, creating energy around openings and maximizing store promotion and in-store events.Hands on management for all store openings to ensure initial in-store operational excellence. Be responsible for all aspects of new store operations until we have 100% confidence that new stores are operating successfully. This includes ensuring customer service standards,hiring, training and managing staff, ensuring operations are in line with company standards, ensuring on-brand visual merchandising, maintaining inventory levels, and hitting in-store KPIs.Lead, mentor, and develop the retail management team to ensure consistent operations and high-performance across all stores.Implement strategies to optimize profitability, control costs, and drive sales.Ensure consistency across stores during product releases and all marketing initiatives. Ensure consistent brand presentation and customer experience across all retail, customer experience and eCommerce touchpoints at all times.Establish and implement standard operating procedures, ensuring that all stores operate efficiently and uphold brand standards.Create a welcoming, customer-centric environment, with a consistent focus on hospitality, enhancing customer satisfaction and loyalty, and on delivering a 6-star customer experience across all stores.Collaborate with the marketing team and retail leaders to create marketing plans for in-store promotions, visual merchandising strategies, and special events that align with the brand's direction.Coordinate with supply chain and operations teams to ensure optimal inventory positioning across all stores and create different inventory and fulfillment processes depending on the market and customer expectations.Work closely with cross-functional teams including marketing, finance, logistics, and human resources to ensure retail objectives are met.Work closely with the CX team and product teams to optimize feedback loops throughout CX, product and retail.Engage with company leadership to provide updates, insights, and strategic recommendations.Stay on top of industry trends and emerging technologies to ensure the retail division remains competitive, while continuously reviewing processes, seeking improvements and efficiencies where possible. Disclaimer: Drjobs.ae
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