Training Specialist, Customer Connection

3 weeks ago


dubai, United Arab Emirates Amazon Dubai Full time
Training Specialist, Customer Connection Training Specialist, Customer Connection
The job posting is outdated and position may be filled
Responsibilities:• Own and drive multiple high-priority training projects focused on driving cultural change/transparency• Research, develop, and facilitate training experiences for audiences routinely exceeding 100 people• Understand, then differentiate training experiences based on audience needs• Support fellow training specialists as their producer (e.g., troubleshooting, chat moderation, capturing attendance)• Research, edit, and curate multimedia assets (e.g., customer contacts, social media, video)• Use internal tools to create and maintain dashboards representing key customer issues/defects• Work with our Learning and Development (L&D) to continuously improve training curricula• Compile and analyze participant feedback to continuously improve training curricula• Improve program, processes, and procedures for optimal efficiency Disclaimer: Drjobs.ae
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