Senior Customer Success Manager | Grafana Labs Abu Dhabi

3 weeks ago


abu dhabi, United Arab Emirates Grafana Labs Full time
Senior Customer Success Manager | Grafana Labs Abu DhabiGrafana Labs is the company behind Grafana, Loki, Mimir and Tempo, the leading open source software for visualizing operational data. Grafana Labs helps users get the most out of Grafana, enabling them to take control of their unified monitoring and avoid vendor lock in and the spiraling costs of closed solutions.The Customer Success team drives product adoption through a series of impactful engagements that enable our customers to maximize their business and technical value with Grafana. For a customer, the Grafana Senior CSM is a partner who understands their business, goals and challenges, and provides specific recommendations to meet their business needsSenior Customer Success Manager | Grafana Labs Abu Dhabi | Apply NowLanguage requirements:C1 English level or Native English speakerDutch (nice to have)German (nice to have)3+ years of technical experience, ideally with Open Source technologies, or in the Metrics/Monitoring/Observability space5+ years of experience managing a portfolio of customers, developing and driving strategies to maximize retentionBackground in Consulting or Project Management is a nice to haveWe’re a startup so your job duties will be varied and complex and will require strong judgment, collaboration, and leadership. We are a remote first company so you should be experienced and skilled at working remotely with an international teamYou will need first class written and oral communication skills both to collaborate with our remote first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our productsYou enjoy learning new technologies and will roll up your sleeves to learn how things workYou will love solving complex technical challenges and building relationships with our customersYou will need to be self-motivated, detail-oriented, and enjoy continuously learning. You will be able and willing to develop a strong knowledge of our infrastructure and productsStrong project management skills and an ability to multitask within a fast moving startup environment
Don’t miss out on this exciting opportunity – apply now at dubaiofferz.com
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