Director Cross-Border Remitter Account Manager
4 weeks ago
Achieve and exceed account transaction and revenue targets for Visa Direct by clientAchieve annual performance goals and enablement milestones for Visa Direct (e.g.: new endpoints, corridor expansion, or use cases)Develop and actively manage client account plan to achieve financial targets and strategic priorities across all products (e.g. direct to card, account and wallet, AFTs, VAS, etc..)Develop and manage strategies for performance acceleration, including high potential use cases, marketing strategies and growth opportunitiesSales pipeline development, up-sell, cross-sell endpoint options, routes and corridors, use cases and VAS across primary and extended client LOBsNew and renew deal structure, incentives, negotiation and contractingManage and support clients through the sales cycle from opportunity identification, solutioning, and program launch, ramp, and optimizationEstablished a trusted working relationship with the Client to ensure we have the necessary understanding of the client’s business and strategy and work across internal Visa and Visa Direct stakeholders to support and accelerate deliverablesCollaborate with the client Account Executive(s) to define account priorities and achieve the annual planPartner with Visa Direct cross-border commercialization team to develop the go-to-market strategy and ensure we have the right value proposition and product construct to meet client needsWork with Marketing to ensure our client facing materials are excellent, on message and help accelerate the learning and launch processWork with Finance and Leadership on forecasting and monthly and quarterly reportingWork with Legal to ensure client contracts drive to successful outcomes for both Visa and our clientsWork with Client Services to monitor payment volume to recommend optimization activities and address production issues as neededCollaborate with NA Visa Direct Leadership to share progress and growth through internal reporting and tracking of account plan and financial budgetIdentify and raise product feature enhancementsActive investigation and management of account program performance, with a drive to resolve issues quickly and completelyAnalyze dashboard and identify key trends, bringing in product and client services SMEs to assist as neededClient transaction yield optimization (price and FX)Underperforming program revenue impact and resolutionDevelopment Account plans and monthly/quarterly reviewsProvide comprehensive, insightful review of the client’s program performance identifying opportunities to drive growth and defining theLead regular review and opportunity solving sessions with the cross functional teams and help problem solve when client programs are stalled, or transaction volume has plateauedMonthly reporting to NA Visa Direct and Market leadership
QualificationsBasic Qualifications:
10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
Preferred QualificationsPreferred Qualifications
8 plus years of payment or money movement industry related and leadership experience (minimum of 2 to 3 years with remittances) in commercialization, strategy, product management or management consultingCreative self-starter with a bias toward action and proven track record for successfully developing, building, launching and commercializing technology products that delight customersDemonstrated success in driving account growth accelerationExcellent problem-solving skills with a strong focus on delivering for clientsExcellent listening and communication skills (both verbal and written), and executive presence. Must be able to interface with our most senior client executivesAbility to explain complex business and technical concepts to a broad audience in an approachable way to influence and drive adaptionDemonstrated thought leadership and the aptitude to think creatively and identify new ways to innovate and differentiate products with evidence of tangible business resultsPassionate about what you do and excited about the opportunity to transform payments working for the industry leaderAbility to inspire direct reports and influence those without direct management responsibilityPossess a high level of professionalism and leadership skills to build business relationships, trust and respect with clients, partners, suppliers, and internal stakeholdersStrong team player, self-motivated and the ability to work independently at coordinating across functional activities, obtain buy-in and elevate issues at critical junctures appropriatelyVisa or financial or payment industry knowledge required, push payments or real-time payments experience a plus
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