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Guest Relations Executive
1 month ago
Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.Meet all reasonable needs and requests of customers within acceptable enterprise time frames.Identify and take all opportunities to enhance the quality of service.Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and Jumeirah customer feedback procedures.Provide knowledgeable, friendly, professional and efficient F&B support to all colleagues ensuring maximum guest satisfaction in a manner consistent with Madinat Jumeirah standards.Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOP in the F&B Standard’s Manual.Represents the venue first and last point of guest contact entrusted with their welcome and fond farewell.Responsible for the warm welcome of all the restaurant’s guests in a friendly and timely manner.Ensures fond farewell of each guest encouraging them to return.
About You:The ideal candidate for this position will have the following experience and qualifications:
One year of experience in the same position in a restaurant sector: within a 5-star hotel, luxury restaurant, or upscale bar setting.Fluent in English - additional languages are a plus.Knowledge of Food and Beverage applications.
About the Benefits:We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.#J-18808-Ljbffr
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