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Guest Services Executive
1 month ago
Understand the complaints/issues, carry out all the relevant equipment’s to the site, diagnose the situation and the repair needs, carry out repair, replacement and maintenance works as directed/needed.To ensure that all guest requests, requirements and complaints are attended to promptly and acted in the correct manner.To have a thorough and up-to-date knowledge about the activities in and around town and to establish business contacts for follow up on guest requests.To place emphasis on and sell in-house restaurants, facilities and other destinations.To book seats for guests in restaurants requested and arrange all other requests (transportation etc.)To reconfirm guest flights and leave confirmation messages to guest.To check and be familiar with the arrival list, VIP list and departure list on a daily basis.To ensure that the Concierge desk, Mail room and store room are all kept neat and in an orderly manner at all times.To report and log guest comments ensuring complaints are resolved as soon as possible.
About you:The ideal candidate for this position will have the following experience and qualifications:
Previous experience in a multicultural environment.Proficiency in English.Previous experience in a similar position within a 5* luxury property.Any additional languages will be preferred.
About the Benefits:We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.#J-18808-Ljbffr
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