Application Support Manager

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Miral Experiences Full time
Supporting the user community which also includes scheduled training on applications to the user communityResponsible for application testing and driving UAT sessions for Maximo and KronosReviews current status of system applications and prepares recommendations for systems improvementsPerforms system administration activities, which includes coordinating and managing the installation/patches, and configuration of Kronos devices, software and related application software upgradesTo provide Application services in the form of: Assisting End user community at 1st levelAbility to manipulate, extract and validate data to create all necessary reports as required

Utilizing of reporting tool:
IBM-BIRT Designing & maintaining workflows in line with the delegation of authorityDesigning & maintaining Start Centers, KPI's, Dash Boards and Work flowsManaging user accounts related to Maximo Kronos application (and the associated security roles)

Managing Web Sphere (for Maximo) and JBoss (for Kronos) Application ServersEnsuring that provided data is uploaded to the repository accuratelyParticipating and assisting requirements gathering related to Maximo and Kronos applicationsSupporting a variety of interfaces Maximo-Oracle, Maximo-MSAD, Maximo Integration Framework (MIF), Kronos-Oracle Troubleshoot and fixResponsible for escalation to the technical team for infrastructure or database support/issuesResponsible for escalation to the application manager Disclaimer:

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