Customer Service Manager

4 weeks ago


dubai, United Arab Emirates Parker Connect Dubai Full time

The job posting is outdated and position may be filled

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.

Our goal is to make hiring as easy as possible. We find the right talent for every company, ensuring that each candidate finds a job they enjoy. Dr.Job FZ LLC provides 360-degree AI-powered recruiting and job search solutions. If you are looking for a job and haven't found your chance yet, you can upload your profile on our website and find thousands of opportunities globallyOur platform gives you the flexibility you need to thrive in today's market by allowing you to apply for all different kinds of jobs, whether they are full- or part-time, remote or on-site.

#J-18808-Ljbffr

  • Dubai, United Arab Emirates ALTIUS CUSTOMER SERVICE Full time

    HELLO CANDIDATES, We are hiring for an ENGLISH speaking FEMALE agent for our client in the Middle East, we require someone who is fluent in English and has some experience in the Call Center field. Thank You. **Salary**: AED3,000.00 - AED3,200.00 per month **Experience**: - customer service: 2 years (required) **Language**: - ENGLISH (required) Shift...

  • Customer Service

    4 weeks ago


    Dubai International City, United Arab Emirates TOP H SERVICE Full time

    We Are A cleaning company looking for a **Philippines female** who has experience as a customer service: Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their...


  • Dubai, United Arab Emirates CARD SERVICE LLC Full time

    Financial Service is Urgently Looking For Recruiter cum Tele sales Executive **Interview Date: 14/08/2023** **Interview Time Between 11:00Am to 01:00PM** GEIB Loyalty Card Services LLC is looking for high caliber, dynamic sales professionals for credit card sales outsourcing DSA division, face to face interview. Job profile: Relationship Officer/ Tele...


  • dubai, United Arab Emirates Clinic Manager Full time

    1- Clinic ManagerJob: Full TimeLocation: Dubai, UAEDescription:To manage and monitor Clinic operations and enhance the Clinic service offering by building a strong referral base aimed at sustainable business growth and developmentJob Responsibilities:To effectively and efficiently manage the teamManage all financial processes and practices within the Clinic...


  • dubai, United Arab Emirates FallenAmbers Full time

    ResponsibilitiesImprove customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies, and standards Keep accurate records and document customer service...


  • Dubai, United Arab Emirates SMS GROUP OF COMPANIES Full time

    **Responsibilities** - Improve customer service experience, create engaged customers and facilitate organic growth. - Take ownership of customers issues and follow problems through to resolution. - Set a clear mission and deploy strategies focused towards that mission. - Develop service procedures, policies and standards. - Keep accurate records and document...


  • Dubai, United Arab Emirates Reliance HR Consultancy Full time

    **About the job Customer Service Manager**: We are Hiring for a Customer Service Manager / Head of Contact Centre. Minimum of 5-7 years managerial experience in the UAE (preferably in a E-commerce, Call Centre, Customer Service). Some of the major responsibilities will be  - Ensure the highest levels of collaboration between all teams responsible...


  • Dubai, United Arab Emirates FallenAmbers Full time

    Responsibilities Improve customer service experience, create engaged customers and facilitate organic growthTake ownership of customers issues and follow problems through to resolutionSet a clear mission and deploy strategies focused towards that missionDevelop service procedures, policies, and standardsKeep accurate records and document customer service...


  • Dubai, United Arab Emirates Bupa Full time

    **Customer Service Manager** **Dubai, UAE** **Hybrid working** **Permanent Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people...


  • dubai, United Arab Emirates Sales Maritime Group Full time

    Customer Service ManagerA result-oriented business professional with sixteen years in Customer Service and Insurance Industry. Ten Years of managerial experience in 24 X 7 call centre, claims management organizations. Promoted four times in ten years due to ability to quickly assess call centre, claims management operation and implement the proper balance of...


  • Dubai, United Arab Emirates FallenAmbers Full time

    ResponsibilitiesImprove customer service experience,create engaged customers and facilitate organicgrowthTake ownership of customers issues andfollow problems through to resolutionSet aclear mission and deploy strategies focused towards thatmissionDevelop service procedures, policies,and standardsKeep accurate records anddocument customer service actions...

  • Customer Service

    4 weeks ago


    Dubai, United Arab Emirates Caliberly Full time

    -Full Time Dubai **About the job Marketing position / Customer Service**: **Responsibilities**: - Develop and implement marketing strategies to promote our products and services - Build and maintain relationships with customers through effective communication and follow-up - Provide excellent customer service to ensure customer satisfaction - Assist at...

  • Customer Service

    1 month ago


    Dubai, United Arab Emirates Sevoca-Group Logistics LLC Full time

    We are hiring a customer service to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer Service...


  • Dubai, United Arab Emirates Seekers Gulf Full time

    Location: Dubai Post: Customer Service Manager **Requirement** - Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material. - Inputting orders, ensuring they are processed according to customer requirements, and ensuring all...


  • Dubai, United Arab Emirates Dexterous DMCC Full time

    Telecoms Customer Services Manager position at Dexterous DMCC: **Join Our Team at Dexterous DMCC!** **Position**: Telecoms Customer Services Manager **Location**: JLT **Job Type**: Full-Time **Overview**: Dexterous DMCC is seeking a dynamic Telecoms Customer Services Manager to lead our customer service team. This role is pivotal in ensuring excellent...


  • dubai, United Arab Emirates Parker Connect Dubai Full time

    The job posting is outdated and position may be filledImprove customer service experience, create engaged customers and facilitate organic growthTake ownership of customers issues and follow problems through to resolutionSet a clear mission and deploy strategies focused towards that missionDevelop service procedures, policies and standardsKeep accurate...


  • Dubai, United Arab Emirates Seekers Consultancy Full time

    Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material. - Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time. - Collaborating with other...

  • Customer Service

    4 weeks ago


    Dubai, United Arab Emirates Al Makaq BIN Rafaq Engineering Group & Co. Full time

    Our company is looking for a Customer Service to join our team. **Responsibilities**: - Respond to all complaints in a friendly and professional manner; - Assist Customers in preparing their orders; - Ensure the highest levels of customer service; - Guarantee satisfaction and value for our customers; - Assist with administrative duties such as word...


  • Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. As a **Service Delivery Manager (UAE National) **, you will provide...

  • Customer Service

    1 month ago


    Dubai, United Arab Emirates Boon Coffee Full time

    We are looking for a FEMALE (Philippines) Customer Service with data entry in tally basics. At least 2yrs experience and preferably can join immediately. **Responsibilities**: 1. Check in coming inquiry 3. Order office supplies, arrange cleanliness in the office 4. Manage, update, and communicate schedules for appointment 5. Handle petty cash and report...