Customer Service Manager

3 weeks ago


Dubai, United Arab Emirates Reliance HR Consultancy Full time

**About the job Customer Service Manager**:
We are Hiring for a Customer Service Manager / Head of Contact Centre.

Minimum of 5-7 years managerial experience in the UAE (preferably in a E-commerce, Call Centre, Customer Service).

Some of the major responsibilities will be 
- Ensure the highest levels of collaboration between all teams responsible for Service Delivery (Production, Distribution, Finance Sales and Customer Service agents),
- Continuously upgrade the Customer Service / Account Management Process and use of CRM. Where possible utilize technology to automate processes,
- Monitor E-commerce developments and contribute towards strategies that ensure that organization remains an innovative technology driven organization,

Nationality - Open 
**_Salary_**_: AED 15,000 - 20,000/Month +Other Benefits._



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