Customer Service Manager
1 month ago
Location: Dubai
Post: Customer Service Manager
**Requirement**
- Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.
- Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
- Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
- Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.
Hiring and training sales staff and ensuring staff meets their quotas and goals.
- Managing budgets for expenses like bonuses, marketing, and travel.
- Ensuring adherence to laws, regulations, and policies.
**Must have Skills**
- Should have freight forwarding /Shipping industry Exp
- Middle east Experience is an Advantage
- Capable of handling a Team
**Experience**:
- UAE customer service: 5 years (required)
- Shipping Industry: 5 years (required)
**Salary**: AED6,000.00 - AED7,000.00 per month
**Experience**:
- Shipping and Logistics field: 5 years (required)
Ability to Commute:
- Dubai (preferred)
Ability to Relocate:
- Dubai: Relocate before starting work (required)
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