Manager Digitization – Business Banking | Emirates NBD Dubai

3 weeks ago

dubai, United Arab Emirates Emirates NBD Full time
Manager Digitization – Business Banking | Emirates NBD DubaiEmirates NBD (DFM: Emirates NBD) is a leading banking group in the MENAT (Middle East, North Africa and Turkey) region with a presence in 13 countries, serving over 17 million customers. As at 31st December 2022, total assets were AED 742 billion, (equivalent to approx. USD 202 billion).Manager Digitization – Business Banking | Emirates NBD Dubai | Apply NowImprove digital servicing covering CRM, Core Banking and other ancillary systems used by Business Banking for seamless delivery of products and services to customers.Support with creation of business requirements document, testing new initiatives prior to launch.Liaise with TBS team for deployment of new features to strengthen the online channel offering.Support launch and drive adoption of new online servicesImplementing customer campaigns to migrate customers from physical to digital channels.Increasing adoption of Business Online among existing and new customersTrack implementation of key projects, provide regular updates to senior management.Streamline existing processes to improve digital journeys.Main ResponsibilitiesSupport with launching campaigns for digital adoption and migration from physical to digital channelsIdentify customers using traditional channels & move them to online channels for day-to-day transactions…Work with key stakeholders to create digital journeys for servicesImprove usage of CRM services by BUB RMs and service teamsSupport team with building STP services on channelsEnsure training and rollout of new services.Work with CRM transformation team for rolling out new digital journeys for Business Banking clients.Work closely with IT on enhancements to existing systems for better delivery of services and rollout of new value proposition ideas e.g., Finacle/RBP configurationGather requirements and identify service gaps on Business Online for Business Banking clients.Work with TBS for all change requests on Business Online and ensure that development, testing and rollout happens in a smooth and timely fashion.Provide adequate inputs & training to the BUB RM’s to manage customer issues.Don’t miss out on this exciting opportunity – apply now at dubaiofferz.com
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