Front Office Supervisor

4 weeks ago


ras al khaymah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time
  • To supervise the Front Office operations, including the Reception, CID, Guest Relations ensuring that the hotel standards and procedures are fully known and followed.
  • To ensure appropriate stock level for the smooth run of the Front Office operations and to prepare requisitions accordingly.
  • To control that the arrival lists are updated, transportation and airport services are scheduled and to block all the rooms according to guest requests and needs.
  • To control that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.
  • To ensure proper completion of all CID and local government requirements concerning hotel guests and files.
  • To daily control the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected.
  • To ensure that Guest History records are accurately maintained and all recurring guests are pre-registered.
  • To control that the departure lists are updated, check-out times are respected and that the transportation needs are scheduled.
  • To monitor rooms status and discrepancies.
  • To assist in securing external guest accommodation should an overbooking occur.
  • To ensure and perform a proper use of all the equipment and property management system and to have a perfect knowledge of the set ups.
  • To ensure the strict control of room keys and section keys.
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