Guest Services Executive

4 weeks ago


dubai, United Arab Emirates Jumeirah Hotels And Resorts Full time
  • Providing check in/check out assistance. Assisting in pre-registration activities or extended stay
    requests. Manage Group bookings and check in and check out following standard protocols as
    applicable to respective domains.
  • Courteously answer all incoming phone calls in a professional and friendly manner.
  • Answer all email queries in a professional manner, following standard turnaround time and
    email etiquettes.
  • Accurately and professionally communicate rates associated with facilities, products, and
    services from respective domain (spa & health club for membership etc., front office for rooms
    etc. & experience team for tours etc.), utilize suggestive selling techniques, demonstrate
    advantages, and create value for our guests.
  • Maintain Knowledge in all aspects of facilities, products, and services, associated program, and
    reservations for respective domain (Spa, Health Club, Front Office & Experience Team).
  • Always maintain a friendly, cheerful, and courteous demeanor while providing personalized
    service to guests and frequent travelers.
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