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Customer Support Specialist

1 month ago

dubai, United Arab Emirates Scancruit Full time
Head of HR & Marketing | Marketing | Recruitment | HR | Business Strategy | Client RelationsDo you have experience in operations, logistics and after-sales in international trade? Do you have excellent communication skills both verbal and written in at least two languages? If yes, read more and apply todayOur client:Our client is a leading trading platform bringing together sellers and buyers of trucks, rigids, construction machinery, light commercial vehicles, trailers and agri vehicles worldwide. With an innovative approach and a strong global presence, they have quickly established ourselves as a leading player in the industry. They recently established office in Dubai underlines our growth ambitions and international focus.Job function:As a Customer Support Specialist, you will play a key role in the entire sales and after sales process, from onboarding new customers to arranging the deliveries of vehicles and coordinating payments. You will be responsible for supporting our online sales team with all operational tasks during the sales process and be the first point of contact after vehicles are sold.Tasks:Ensure smooth order processing and customer satisfaction after the sale.Coordinate and monitor the movement of goods, ensuring timely delivery and maintaining accurate inventory records.Independently managing the entire after sales process, including documentation, export, invoicing and logistics.Coordinate and monitor import/export restrictions, bank compliance, legislation and local market requirements.Resolve any customer problems or complaints.Evaluate after-sales processes and contribute to continuous improvements.Profile:Experience in operations, logistics and after-sales in international trade. Product knowledge is not necessary, you will learn this during your onboarding program.Excellent communication skills both verbal and written in at least two languages.Operational talent with a result-oriented attitude. Your clients range from freelancers to directors of large multinationals. You adapt your communication effortlessly and seamlessly to help all customers and suppliers. You are detailed, proactive and see it as a challenge to take care of complex orders and handle them seamlessly.Independent and able to work in a structured and effective manner in an international environmentNo 9 to 5 mentality, but willing to take the extra step when necessary.What we offer:A challenging and varied position in a fast-growing company with global presence. You will be one of the founders of the Dubai establishment.Infinite growth opportunities. At this company, you don't have a job but a career.A good fixed salary, suited to your experience and motivation. Supplemented by a bonus scheme.24 holidays + the possibility to buy extra day.International working environment with an internationally motivated young team.
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