Customer Support Specialist

3 weeks ago


dubai, United Arab Emirates Amoura Development Company, Inc. Full time
Customer Support Specialist - Student Position Customer SuccessJunior (1-2 years)Part-timeDescriptionRapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.As a Customer Support Specialist, you will be responsible for:Providing direct technical and operational support to customers via phone, email and chatResponding to customer inquiries and resolving customer issues in a timely and professional mannerSupport both internal teams and customers by responding to events and various technical issues in real-timeIdentifying and escalating more complex issues to higher-level technical support or engineering teamsDirect communication with worldwide partnersTracking the events until problems are resolved, contacting the relevant factors in the organization as neededRequirementsAt least 3 semesters (1.5 years) left until graduationAt least 1 year experience of working in a customer-oriented environmentExcellent written and verbal communication skills in EnglishExcellent troubleshooting skills and ability to work well under pressureBeing able to work in a fast-paced environment, multitask and meet tight deadlinesCommitment is required for a minimum of 3 shifts per week, including one night shift, and the availability to work 24/7 shifts, including weekends, nights, and holidaysKnowledge in working with APIs, HTTP requests, etc. – AdvantageExperience in Customer Support Similar positions – Advantage
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