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Customer Service Specialist | Noorka Logistics Dubai
1 month ago
The purpose of this position is to optimize the experience of every customer , and to ensure a seamless experience/resolution. This includes the constant monitoring of the customer experience, optimization of processes and enhancement of service level agreements (SLAs) as needed.Customer Service Specialist | Noorka Logistics Dubai | Apply Now
Has 3+ years of experience in Customer Service (preferably Call Centre).Expertise in creating and executing procedures/policies across customer channels.Track record of success in driving service level agreements (SLA), average handling time (AHT) and customer experience / NPS.High attention to detail and the ability to create / manage detailed processes and data.Ability to work with teams internally and externally – and adeptly train team members on new processes.Excellent MS Office skills (MS Excel, MS PowerPoint).Helpful and service-Oriented, with the ability to work under pressure.Don’t miss out on this exciting opportunity – apply now at dubaiofferz.com
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