CRM Specialist

1 month ago


dubai, United Arab Emirates Lamborghini Abu Dhabi & Dubai Full time
A CRM Specialist is responsible for supporting the Customer Relationship Management (CRM) team in managing customer data, ensuring data accuracy, and assisting in CRM-related tasks and activities. They play a crucial role in maintaining organized customer databases, supporting customer engagement initiatives, and contributing to overall customer relationship strategies.Duties and Responsibilities:Data Management:and update customer databases within the CRM system.the accuracy and completeness of customer records, including contact details, preferences, and purchase history.cleanse and deduplicate data to maintain data quality.Lead Management:in tracking and managing leads generated through various sources.leads to appropriate sales representatives and monitor follow-up activities.lead statuses and ensure timely follow-ups are conducted.in creating and scheduling email campaigns, newsletters, and other customer communications.the implementation of customer engagement strategies, including sending surveys, gathering feedback, and analyzing responses.customer interactions and assist in tailoring future communications based on customer behavior.Reporting and Analysis:reports and dashboards to analyze CRM data, including customer interactions, sales performance, and campaign effectiveness.in analyzing customer data to identify trends, preferences, and opportunities for improvement.reports and summaries for CRM team and management.CRM System Support:technical support to CRM users, assisting with system navigation and troubleshooting issues.in the customization and configuration of CRM tools and features as needed.with IT and CRM administrators to resolve system-related problems.Documentation and Training:and maintain documentation related to CRM processes, workflows, and best practices.in training new employees on CRM usage and protocols.the development of training materials and resources.Customer Feedback and Surveys:in designing customer surveys to gather feedback on products, services, and customer experiences.and organize survey responses, preparing summary reports for analysis.with the CRM team to implement improvements based on customer feedback.Compliance and Data Security:compliance with data protection regulations and company policies related to customer data.in implementing data security measures to safeguard customer information.
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