Acquisition Team Support Manager – Credit Cards | Innovations Group UAE Dubai

4 weeks ago


dubai, United Arab Emirates Innovations Group UAE Full time
Acquisition Team Support Manager – Credit Cards | Innovations Group UAE DubaiThe Innovations Group has been operating within the UAE for close to 2 decades and is one of the market leaders in Employee Outsourcing & Recruitment services. We work across myriad industries servicing the private sector, government, banking & financial institutions and other SME’s. As a pioneer in employee outsourcing, we currently have 11,000+ employees outsourced to our clients. We specialize in providing permanent and temporary staffing solutions for diverse nationalities, skill sets & domain expertise.As the Acquisition Team Support Manager for the Credit Cards division, you will play a pivotal role in collaborating with Product and Portfolio teams to design and implement compelling customer propositions, driving card acquisition volume. Your responsibilities encompass supporting the team in conceptualizing and executing sales strategies, optimizing sales channels, and enhancing the overall customer experience.Acquisition Team Support Manager – Credit Cards | Innovations Group UAE Dubai | Apply NowKey Responsibilities:Customer Proposition Design:Collaborate with Product and Portfolio teams to design customer propositions that drive card acquisition volume, with a focus on the Partnerships stream.Assist in building compelling customer propositions to enhance cross-selling and bottom-line results.Sales Strategy and Implementation:Support the conceptualization and implementation of sales strategies, including cross-sell tactics and market-driven campaigns.Identify opportunities and collaborate with Retail Credit to implement changes to the credit policy, optimizing credit card sales.Process Optimization:Identify and implement changes to the sourcing process, reducing friction, improving sales effectiveness, customer experience, and turnaround time.Own the design, development, and deployment of digital capabilities for sourcing and servicing credit card customers.Core Responsibilities:Product Campaigns and Training:Design appropriate product campaigns based on customer needs and drive the technical and operational frameworks for sourcing.Ensure sales channels are adequately trained on policies and products for effective selling.Cross-Sell and Portfolio Management:Design, develop, and execute cross-sell and up-sell strategies to increase product holding and customer penetration within the existing customer base.Collaborate with various stakeholders to establish Mass Customer portfolio management strategies.Digital Transformation:Collaborate with product, digital, policy, risk, and compliance to lay out the digitization roadmap for the cards business.Design digital customer journeys for card acquisition, collaborating with stakeholders across the bank for effective implementation.Channel Setup and Expansion:Identify and set up new channels or define Omni-channel experiences for customers during the card acquisition journey.Collaborate with stakeholders across the bank to establish channels, working with Credit, Policy, Risk, Compliance, Legal, Operations, and IT.Qualifications, Experience, Skills, and Competencies:Qualifications: Master’s degree in business administration, finance, banking, or a related major field of study.Experience: Solid experience in Cards Management domain in a Bank in UAEDon’t miss out on this exciting opportunity – apply now at dubaiofferz.com
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