Specialist, Client Delivery | Standard Chartered Bank Jobs in UAE 2022
3 weeks ago
Description:
Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall channel service for the clientsResponsibilities:
Deliver quality, risk management, efficiency and effectiveness as per agreed standards & metricsDrives relevant targets across team. Ensures that the team works collaboratively to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, and to within agreed service level agreements including turnaround times, productivity, and qualityEnsure work performed by team is error free with no operating losses and adheres to first-time-right principles. Contribute to the teams’ BAU productivity at the highest standards, ensuring minimal rework across the team within all processes managed.
Requirements:
Ability / experience managing individuals or teamsAbility to build strong relationships with diverse stakeholders, work collaboratively with them to deliver exceptional client service & experience while balancing robust operational managementAbility to directly influence stakeholders across value chain to secure resources and buy-in required to deliver operational and client service targets
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