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Network Operations Centre Lead

4 months ago

dubai, United Arab Emirates Go-to Outsourcing Ltd Full time
Job Description:Responsibilities:Responsible for managing and coordinating the NOC team. The main aim for this coordination is to ensure that the networking system runs efficiently without interruptionPrimarily deals with users, customers, vendors, engineers, and the whole technical teamEnsures that the systems and technology used are constantly upgraded to remain relevantConstantly update his / her knowledge as the success of a NOC Lead depends on his / her knowledge of the industry and the level of experience in the fieldThe NOC Lead must keep upper management informed about what is happening in the organization concerning networking Comes up with innovative solutions to various networking problems and ensures that customer needs are properly defined and satisfactorily met. Implements and evaluates the working of networking systems and stays abreast of new technologies emerging in the industry NOC Lead oversees the work of junior employees to ensure that system requirements have been properly implemented and procedures carefully followedResponsible for informing Management, partners and peers about network performance and service availabilityCoordinates the duty shift table for the NOC operations and carefully allocates staff members (NOC technicians and NOC engineers) on different shift duties for ensuring the whole NOC shift works in an efficient and effective mannerPursue any other related activities as directed by superiors Regular Meetings with ClientsQualification:ITIL CertificationCustomer and Team-focused attitude Expert skills in usage of Office 365, ITSM Systems Excellent Organizational Skills, ability to influence and manage Customer expectations. Solid background in IT Service Management.
Excellent communication, presentation, and training skills Being able to understand complex business processes and activities. Flexible work approach, based on the job requirementsActive listener. Strong interpersonal skills with the ability to collaborate well with others and reconcile differences among resources/department#J-18808-Ljbffr