Security Operations Centre Manager

1 week ago


Dubai, Dubai, United Arab Emirates Transguard Group Full time
Job Summary

We are seeking a highly skilled and experienced Security Operations Centre Coordinator to join our Transguard Security Services team in Dubai. The successful candidate will be responsible for managing and operating a subsection of the TGSS division, ensuring seamless day-to-day operations and delivering outstanding customer service.

Key Responsibilities
  • Manage financial elements as directed by the wider operations team and provide support for site-based staff with financial queries.
  • Support and participate in the development and implementation of departmental goals and objectives.
  • Responsible for specific trackers, admin elements, and day-to-day requirements such as T&A, Payroll, Equipment Audit Trackers, etc.
  • Meet all requests within the agreed timescale.
  • Interface regularly with the SOC; support the management and control processes for all operational areas, e.g., auditing of contract performance on site.
  • Highlight any issues and assist in rectifying them within a specified time period, liaising with SOC and contract management team; help ensure that expected standards are adhered to at all times.
  • Support the implementation and maintenance of all procedures involving operational areas; assist in implementing and maintaining all required administrative procedures and policies in line with divisional needs.
  • Oversee the work carried out by the site team, ensuring that all client requirements are being met; conduct TBT at sites and ensure this has been carried out by the supervisor/Senior supervisor.
  • Ensure all records relating to disciplinary action and incident reports are collated and referenced.
Requirements
  • Continuous improvement logs that translate into savings for the company.
  • Strive to exceed customer and client expectations.
  • Maintain high standards while on the road with TGSS vehicles and adhere to UAE driving rules and regulations.
  • Support the daily activities of the Operations Center, assuring the highest levels of response times and customer service are achieved.
Working with Transguard Group

Transguard Group is a leading business support and outsourcing provider in the UAE, with a diverse workforce of 50,000 employees. As a Security Operations Centre Coordinator, you will be part of a dynamic team that delivers exceptional customer service and supports the company's mission and goals.



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