Business Transformation Lead

Business Transformation Lead (12 Month Fixed Term Contract) Business Transformation Lead (12 Month Fixed Term Contract)DescriptionRole PurposeTo drive business and organizational change to enhance the efficiency and effectiveness of client service delivery via Gen AI implementation, digital content solutions, and quality.Baker McKenzie is further modernizing its digital content platforms to better support its lawyers and business professionals by optimizing content and data within the Microsoft environment. This transformational program sits within the context of and aligns with a continued focus on quality.As part of the broader project team, the role holder is pivotal in supporting these strategic firmwide transformational projects, working with Partners, Lawyers, Business Professionals, and external stakeholders to drive change to people, processes, and technology across the Firm, and provide subject matter expertise in effective transformational change management, stakeholder communication and engagement and implementation of new digital and GenAI solutions to drive efficiencies.This global position demands simultaneous involvement in various workstreams and programs across different time zones and locations.Main ResponsibilitiesCoordinate large-scale, multi-dimensional global projects while overseeing the implementation of both predefined and new initiatives and solutions, and shaping initiatives as they progress, including overseeing the implementation of a new digital workplace solutionDrive organizational change and provide comprehensive project and transformational expertise, drawing from the experience of global change programs. Collaborate with program teams to steer project direction and ensure cohesive change management strategiesImplement proactive stakeholder management strategies, including organizational change, communications, training, and engagement, and tailor deliverables to suit individual audience needsIdentify and allocate resources, both people and material for successful implementationCollaborate with various stakeholders to pilot and execute projects to ensure project milestones are met within set timelines, budget, and quality criteria. Ensure all workstreams comply with the established project timelines and budget constraintsCollaborate with project leads to define goals, actions, and success metrics for each workstream. Conduct regular reviews and adapt strategies as necessary to meet the evolving needs of the projectConduct thorough risk and issue analysis and management, with a strong focus on the identification, analysis, response, and escalation of key project risks and issues, with a good understanding of risks in a legal contextPartner with Technology teams, workstream leads, and SMEs to ensure the identification, transition, and management of content and data takes place effectively and per Firm strategies and best practiceCoordinate testing, evaluation, use cases, and the deployment of GenAI products for legal work, ensuring adherence to governance and processesAssist in the implementation of a comprehensive quality program that aligns with firm-wide standards E stablish effective tracking systems for monitoring quality metrics across various departments ensuring also appropriate tracking and reporting methods and meaningful responsibility and accountabilityDevelop and manage project deliverables and decisions including charters, scope definition, project plans, resource plans, project schedules, status reports, and project dashboards, ensuring compliance against the agreed project framework, methodologies, and governance of the highest quality and meeting or exceed stakeholder needs and expectationsAbout The TeamFunction The Knowledge function is a firm-wide team of nearly 300 professionals, including Knowledge Lawyers, Information & Research professionals, and various other functional specialists. The Knowledge function helps the firm deliver better legal solutions by producing and providing easy access to high-quality, relevant legal information for lawyers and clients. The focus is on the following areas: Content - creating, collecting, and providing access to market-leading precedents, sample documents, practice notes, training materials, and other knowhow for our lawyers and clients, reviewing and updating regularly, to ensure that the content is current and market-leadingSystems - working with the Technology function to design, develop, and build user-friendly and flexible platforms to store knowhow and deliver it intuitively to lawyers and clients, adopting common systems across all offices and practice/industry groupsCulture - striving to establish Knowledge as a core part of every lawyer’s role, engaging actively with all lawyers in the firm and encouraging them to share their know-how and expertise with colleagues as openly as possible; embracing a “one team” culture within the Firm’s Knowledge community ensuring that all team members create and develop high-quality local content while being aligned with our global strategy and approachThis role will report to the Global Director of Knowledge.The key relationships of this role are with the following:Partners, Associates, Knowledge Lawyers, Business Functions, Practice Groups, and external stakeholders/vendors to drive and facilitate business and organizational change across the Firm.Functional leadership for KnowledgeKnowledge SpecialistsExternal vendors and consultantsMembers of the Technology teamsPartners and lawyers involved in the programsKnowledge lawyers and In-market research librariansKnowledge partnersAbout The CandidateTechnical skills, qualifications and experienceExtensive experience leading transformation and organizational change programs within a consultancy firm, professional services, legal, or IT industry, with proven expertise in leading teams of project, change, and operational managersExperience in a legal environment, professional services, and/or knowledge management, ideally from complex matrix organizations is highly desirableExperience with GenAI solutions and leading GenAI evaluation and implementation projects highly desirableProject management expertise in business transformation and extensive experience with a wide range of diverse business projects are preferredBusiness acumen and commercial awareness are preferredExcellent collaboration skills and comfortable with an agile and iterative testing and implementation process that includes accepting and addressing feedback from a diverse stakeholder groupAffiliative, and respectful, with strong and influential presentation skills to communicate fact, reason, and vision, establishing credibility, trustworthiness, and dependabilityExcellent communication skills with both team members and internal and external business stakeholders and comfortable mediating between stakeholder needs, business objectives, and technical feasibilityExtensive experience in stakeholder management at all levels of the organization, has gravitas with senior leadership, adept at tailoring communications to suit specific audiencesContinued drive for excellence and high quality, despite frequent iterations, changes in priority, scope, and stakeholder dynamicsStrong ability to navigate ambiguity, offering clear direction and well-founded recommendationsMeticulous attention to detailPersonal qualitiesThese personal qualities represent the shared characteristics of high performers across Baker McKenzie, regardless of job level and location.Know-howDemonstrates the ability to identify the real issue, and to anticipate requirements and potential consequences; distills a range of possibilities by thinking in a considered, prudent mannerHas the capacity to take on new ideas and develop knowledge and think holistically about business and address media, analyst, employee, and client audiencesAble to move through a variety of tasks requiring different approaches, knowledge, and expertise, with the agility of mind and capacity for analysis and synthesisDedicationDriven by a strong personal sense of integrity and upholds exemplary quality standardsPrepares thoroughly, takes responsibility, uses initiative, and is self-reliant to ensure work progresses to the fullest extent possibleHardworking and diligent with a keen understanding of client demandsDemonstrates composure when dealing with difficult situationsPersonal ImpactUses complex, coordinated influencing/negotiation strategies, adapted to people, organizations, and/or the situation, e.g. networksLeverages direct reports to facilitate increased collaboration across the organizationBuilds partnerships based on a common agreement that acknowledges individual differences but creates a new commonality beyond root belief large-scaleCreates a positive impression at all times; develops relationships through collaboration and reciprocityNegotiates to achieve mutually satisfactory outcomes; shows good judgment on when to stand strong and when to compromiseInvests in, nurtures, and builds a network of productive relationshipsHumanityRespectful to others, regardless of their position, and earns the respect of others by being transparentHas care and concern for others and a genuine interest in others as peopleTreats delicate or confidential issues with discretionWhy Join Us?Baker McKenzie is a truly global law firm. Founded in 1949, we advise many of the world's most dynamic and successful business organisations through our 13,200 people in 74 offices in 45 countries. Yet big does not mean impersonal. We work hard to ensure that everyone knows their role and has the support they need to perform it to the highest standard. Our culture encourages this - how we work, think and behave in a collaborative and fulfilling way.In London you will be part of a 1,000 person office, which is also our largest office globally. Originally opened in 1961, Baker McKenzie London is well established in the UK as a leading international law firm and is regularly involved in some of the country's most high-profile legal matters. We can offer you the work, pride and experience of being part of a leading law firm but in a local office environment that is hardworking, friendly and supportive.The strength of the firm and our culture is evidenced by a number of recent awards, including:Thomson Reuters (formerly Acritas' Sharplegal) Global Elite Law Firm Brand Index, 2010- 2022 - ranked 1stThe Times Top 100 Graduate Employers 2021-2022: currently ranked 52ndThomson Reuters ranked the Firm No. 1 for cross-border deals for the last 12 years. More than 70% of our deals are cross-border.For the 14th consecutive year, the Firm was ranked first for deals with emerging market involvement, by both number of announced and completed deals.Law360 ranked the Firm as one of the 400 Largest US Law Firms in in its annual survey in 2020.Identified as one of the Hall of Fame for best law firms for women by Working Mother magazine, 2011-2021.Received a a Gold Award in Stonewall's Global Workplace Equality Index of Top Global Employers for LGBTQ+ Inclusion.Ranked as one of the Top 20 Employers in the 2023 Social Mobility Employer Index.Received Double Certification for earning top marks in the 2022 Corporate Equality Index and Equidad MX of the Human Rights Campaign Foundation.Winner of the Europe Mentorship Programme - International Firm award in the Euromoney Women in Business Law Europe Awards 2021Have a look at our YouTube channel
to find out more about usTo ApplyPlease click on the Apply icon to start the online application process for this role. We will then be in touch with you once we have reviewed your application.For more information about this position or to discuss any adjustments you may require during the process please contact in confidence, David Roberts, Recruitment Manager, at review our Applicant Privacy Notice here .NO AGENCIES PLEASEPlease note Baker McKenzie does not accept unsolicited CVs. Please click here
for details of our Agency Policy and commitment to sourcing directly.Commitment to Inclusion, Diversity & EquityAs the first truly global law firm, diversity and inclusion are foundational to our culture and strategic vision. We are a Firm of individuals from across the globe with different backgrounds, ideas, and points of view who collegially work together to solve complex problems and design practical solutions for our clients. Our multiple perspectives come from many sources, including the diverse ethnicity, culture, gender, nationality, age, sex, sexual orientation, gender identity and expression, disability, parental status, education, social background and life experience of our people.Our global strategy is focused on our people, our culture, our clients and the communities where we operate. In 2019 we enacted ambitious new targets related to gender, racial and ethnic diversity at the Firm. These targets are viewed as a floor, not a ceiling, to advancing underrepresented groups, and they are backed by a variety of strategic initiatives aimed at achieving our goals. Our strategic vision is supported in London by six active employee led networks which champion diversity, lead on a number of internal campaigns and deliver a range of activity to celebrate differences in identity, inclusion, and key dates throughout the year including: LGBT+ History Month, International Women's Day, International Trans Day of Visibility, Mental Health Awareness Week, Pride, Black History Month, Social Mobility Week, International Day of Disabled Persons and many moreBaker McKenzie London has been accredited by Disability Confident, joining over 18,000 organisations that have signed up to help change behaviours and cultures in businesses, networks and communities and reap the benefits of inclusive recruitment practices.#J-18808-Ljbffr

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