Assistant Housekeeping Manager

2 weeks ago


dubai, United Arab Emirates CatererGlobal Full time
To supervise and coordinate activities of room attendants, house attendant, public area cleaners and floor supervisors.
Assists in the managing and directing of the daytoday operations of all Housekeeping and laundry functions.
Participates in
and enforces quality assurance for Housekeeping Department and department cost control measures
Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.
Maintain clear and efficient communication and coordination with the Front Office and other departments of the
hotel.
Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
Schedules cleaning of all meeting rooms after a completed function.
Investigates concerns regarding housekeeping service and equipment, and takes corrective action.
Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.
Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
Assists in controlling expenses by the housekeeping department.
Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.
Co-ordinate with vendors eg: Pest control, Laundry services and other outsource services.
Attend to any guest complaints and take service recovery measures if required.
Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.
Prepare annual housekeeping budget.
Submit requests for repair and periodic maintenance of cleaning equipment.
Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.
Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.
Rewards employees who use their empowerment to meet or exceed guest expectations.
Maintain daily attendance of Housekeeping staff and Confirm all housekeeping staff members have arrived or find substitutes for absent employees
Select, staff, recruit, hire, and train qualified housekeeping candidates
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