Assistant Housekeeping Manager

6 days ago

Dubai, United Arab Emirates The First Group Full time

Overview:
Comprising of The First Group’s award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences.

The First Collection’s portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. Grand Heights Hotel Apartments, offers comfortable studios and one-bedroom apartments in the heart of the city, and is owned and managed by The First Collection. Bringing to the market a range of franchised properties, the group also manages TRYP by Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham Group. While Citadines Metro Central Dubai, offers hotel apartments in a prime location and is a franchise of The Ascott Limited.

The First Collection’s restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars features a dynamic mix of homegrown brands and recognised International franchises, including MasterChef, the TV Experience - the world’s first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper midscale hotels among Dubai’s hottest gastronomic and lifestyle destinations.

With ambitious growth plans in the years ahead, The First Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.

**Job Description**:

- Assist in overseeing the daily operations of the housekeeping department, including room cleaning, public area maintenance, laundry, and linen management.
- Train, supervise, and motivate the housekeeping staff, ensuring that they are well-versed in cleaning procedures and provide exceptional service to guests.
- Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness, tidiness, and adherence to established standards.
- Coordinate and prioritize housekeeping tasks, ensuring efficient allocation of resources and timely completion of work.
- Monitor and maintain inventory levels of cleaning supplies, linens, and amenities, and coordinate with the purchasing department for timely replenishment.
- Address guest inquiries, concerns, and requests promptly and professionally, striving to exceed guest expectations and resolve any issues effectively.
- Collaborate with other departments, such as Front Office and Maintenance, to ensure smooth operations and timely resolution of maintenance-related issues.
- Assist in the development and implementation of housekeeping policies, procedures, and quality standards to meet guest satisfaction and regulatory requirements.
- Assist in the recruitment, training, and performance evaluation of housekeeping staff.
- Implement and enforce safety and security procedures to ensure the well-being of guests and employees.
- Stay updated on industry trends, best practices, and emerging technologies in housekeeping and implement innovative solutions where applicable.

Desired Skill & Expertise:

- Proven experience in housekeeping operations, preferably in a hotel 4/5* property.
- Strong knowledge of housekeeping procedures, cleaning techniques, and quality standards.
- Excellent leadership and team management skills.
- Exceptional organizational and multitasking abilities.
- Strong attention to detail and commitment to delivering high-quality service.
- Excellent communication and interpersonal skills.
- Ability to work effectively under pressure and meet deadlines.
- Proficiency in using housekeeping management systems and related software.
- Knowledge of health and safety regulations and practices.
- Flexibility to work shifts, including weekends and holidays.

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