Assistant Housekeeping Manager

3 weeks ago

Dubai, United Arab Emirates GRAND EXCELSIOR HOTEL DEIRA Full time

Assist Executive Housekeeper with day-to-day operations. Provide training, coaching and counseling to all Housekeeping associates.
- In the absence of the Executive Housekeeper, to take full responsibility for the operation.
- The Assistant Executive Housekeeper will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.

**Essential Functions**:

- Exhibit and encourage high performance standards for herself / himself and others
- Able to develop and maintain excellent credibility with coworkers and subordinates.
- Demonstrate complete consistency between words and actions, in all aspects of behavior.
- Effectively identify & anticipate guest / customer needs.
- Handle challenging situations with guests diplomatically.
- Exceeding customer expectations regarding both in quality and service.
- Positively influence coworkers to accept & execute changes immediately and effectively.
- Regularly keep manager up-to-date on relevant activities
- Maintain an organized system to ensure that processes are getting completed on time.
- To properly conduct a inventory for all needed departments.

**Supportive Functions**:
**1. Profit and Loss**
- Manage administrative and operational duties.
- Manage operating expenses to minimize costs while providing excellent guest services.
- Assist the Exec. Housekeeper in the daily maintenance of the room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
- Have control over the elements that determine profit and loss.

**2. Guest Satisfaction**
- Resolve and follow up on customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
- Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.

**3. Associate Satisfaction**
- Ensure the timely completion of performance appraisals.
- Give direction and be responsible for the implementation of plans.
- Monitor plans’ effectiveness and recommend changes in response to the marketplace, including setting targets, planning and scheduling work and performance indicators that are typical productivity and efficiency measures.

**4. Quality Assurance**
- Conduct inspections of guest rooms / VIP rooms / back of the house areas and provide feedback to room attendants and PA.
- Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.
- Responsible for maintaining quality of product and ensuring consistency in its delivery and standards.
- Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction.
- Bear ultimate responsibility for monitoring the consumption and order replacement of guest and cleaning supplies
- Assist to oversee divisional matters as they relate to federal, state and local employment and civil rights laws.
- Additional duties as necessary and assigned by Executive Housekeeper and EAM.

**Training & Development**
- To deliver trainings as planned in a professional manner to meet with the objectives.

**Self Management**
- Comply with hotel rules and regulations and provisions contained in the employment handbook.
- Comply with timekeeping and attendance policies.
- Actively participate in training and development programs and maximize opportunities for self development.

**General**
- Comply with the company corporate code of conduct at all times.
- Familiarize yourself with the company vision and values which link to our model of desired behaviors that we expect all employees to display.
- Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.
- Have the desire and ability to improve your knowledge and abilities through on-going training.
- Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.

**Salary**: AED4,000.00 - AED6,500.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

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