IT Support Engineer Jobs In Dubai | XA Group

3 weeks ago

dubai, United Arab Emirates XA Group Full time
IT Support Engineer Jobs In Dubai | XA GroupAbout the jobThe IT Support Engineer is responsible for the conduction of first, second and third level support of the catalog of IT services in XA Group, like: Device management, Network & Infrastructure management, Productivity Software Management, Access management on Productivity Systems and Business Systems.Position Expectations:
Device management (Laptop, Desktop, mobile phones, printers, AC equipment): Purchase device, configure device (security), handover device, install Software on device and maintain deviceProductivity Software managementAccess management on Office 365, Azure DirectoryNetwork ManagementLocal service Infrastructure managementSecurity Operation and follow-upPurchase of IT related equipmentAssist in IT vendor/ system selection activitiesOn call IT support within working hoursVIP support for XA VIPs within normal working hours and off-hours
Required Skills:
1-3 years of experience with IT SupportIT operational experienceCustomer mindedFast learner of technical IT skillsAnalytics skills for root cause analysis.Experience with ITIL is preferable
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