Account Support Executive | Allianz Partners Dubai

1 month ago

dubai, United Arab Emirates Allianz Partners Full time
Account Support Executive | Allianz Partners DubaiAllianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.Account Support Executive | Allianz Partners Dubai | Apply NowDo miss out on thisn’t m exciting opportunity – apply now at dubaiofferz.comRenewal ManagementPrepare and issue renewal documentation for assigned accounts within agreed timeframes and high level of qualityEnsure regular and pro-active Intermediary/Partnership engagement and support by phone/email throughout the renewal process to ensure a high renewal retention rate as determined by Management.Communicate and document all agreements and requirements for the renewal.Prepare RM renewal documentation when required for all departmental product lines.As part of the renewal process actively inform brokers/clients in respect of any targeted company initiatives.Administrative activitiesMaintenance of client files in accordance with department procedures.Keep up-to-date with procedural developments within the KAM department and ensure that all work is done in accordance with these including Allianz Care Sales Guidelines and the new regulations introduced in certain markets.Follow-up on renewals issued and on missing information in order to incept the renewal.Obtain fully signed off documentation in relation to the regulations of each renewal per assigned country.Provide reports on daily/weekly activity in line with department proceduresResponsibility for Health, Safety and Welfare within team (please refer to the Company’s Safety Statement for full list of responsibilities).Client ExperienceEasy, quick and high quality interactions with all touch points and escalation resolution in a swift and client centric manner where required.With support identify and implement efficient solutions to client’s requirements and challengesEnsure escalations are referred to Manager to ensure a swift and client centric resolutionSeek, document and share feedback from client/intermediary/partners on service delivery via NPS surveysNew Business (when required)Support the sales process for potential new clients for assigned region.What You BringExperience RequiredMinimum of one year’s work experience in an administrative commercially focused role within a Financial Services environmentExperience in a customer focussed environment, producing accurate work within tight deadlinesKnowledge of MS Office (Outlook, Word, Excel, PowerPoint)Knowledge of Salesforce a distinct advantageBehaviour/ValuesA strong administrative-focused individual with good interpersonal and communicative skillsGood problem solving skillsA high level of results/goal orientation in a fast paced, target oriented environmentTakes ownership and responsibility for the task/duties assigned to themHigh attention to detailTeam playerHighly motivated individual possessing the ability to work under pressure and to meet tight deadlines and service standards
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