Transformation Lead | Allianz Partners Dubai

1 month ago

dubai, United Arab Emirates Allianz Partners Full time
Transformation Lead | Allianz Partners DubaiAllianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.For more information, please visit: are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, Nextcare and Medi24.Transformation Lead | Allianz Partners Dubai | Apply NowLeading the Digital Product Setup and ConfigurationIdentify the needed setup and configuration checklist and create the procedure that will be adapted as per the different countries / business units and client needs.Ensure all local processes are adapted and aligned to ensure the Digital Product(s) functionalities are performing as designedCoordinate with the involved team members that will be applying the needed setup & configuration for the Digital Product(s)Promoting the Digital Product Functionalities for internal stakeholdersStay fully aware about the latest Digital Product(s) releases, understanding each release impact on the different clients & marketsEnsure the Digital Product(s) functionalities are well understood by the different countries and stakeholdersEnsure the Digital Products(s) manuals and user manuals are continuously communicated to the different Digital Product(s) stakeholdersWork closely with the sales team and Digital Product(s) ambassadors ensuring a clear alignment of Product(s) functionalities and utilizationWork closely with the Product owners ensuing that the Digital Product(s) roadmaps satisfies the different markets needsTrainingConduct the needed trainings for the involved department (e.g. sales teams, support teams…)Ensure training materials, manuals and user guides are up-to-dateLevel 2 SupportProvide assistance and support as maybe required from a technicality standpointLiaise with the concerned teams for problem resolutionMonitoring, Adoption, & PerformanceContinuously monitor the Digital Product(s) usage of new functionalities and their performanceContinuously monitor the Digital Product(s) technical performanceProvide regular monthly report on the raised issues & support cases, number of users, and used functionalitiesMinimum Requirements:Bachelor Degree in the considered domainKnowledgeable about managing & maintaining the Digital ProductAbility to dive into details and be hands-on on Digital Product lifecycleFit to carry out dutiesLegally permitted to work in the country of operationsCarry no travel restrictions.Don’t miss out on this exciting opportunity – apply now at dubaiofferz.com
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