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Field Application Engineer
3 weeks ago
JOBDESCRIPTION
Job title
Reports to
Technical Manager
Location
Dubai
Job Purpose
:
Providingtechnical support to customers, sales engineers, in-house representatives andmarket specialists is what an Applications Specialist does best Your role as aField application engineer will combine technical expertise with knowledge ofsales techniques to improve sales service and set new organizationalobjectives. Day-to-day tasks performed include maintaining relationships withour clients and representatives.
Duties/Responsibilities
:
Provide pre and postsales technical support for the complete product and solutions industrialcommunications portfolio.
Identify and gathercustomer requirements, develop and propose system designs (high and low levelas required), aiming to assist the customer with a highly reliable system andlower cost possible, yet ensuring maximum sales for the company.
Provide technicalproduct presentation for functionality as well as conduct customer workshopsand training as and when required.
Be a Subject MatterExpert for the company's products and solutions.
Assist the Sales teamas and when needed with Bid/Tender documents and proposals, from early stagedesign, budget phase, proposal and also negotiation and clarifications.
Participate innetwork planning with customers to provide guidance on applications, usage,integration and best practices
On Site work as andwhen required by the company, to assist customers with commissioning, networkoptimization, troubleshooting, upgrading firmware, replacing defective devices,and other similar tasks.
Use telephoneand remote isolation, diagnostic and resolution tools, documents andcapabilities to resolve complex integrated end user implementation,configuration, and operational issues in a timely manner.
Solutions will ofteninclude 3rd party products/solutions and onsite support.
Active contributionwith Marketing and Sales teams to produce new and high-quality Case Studies,Applications Notes, White Papers, News Letters and other collateralmaterial.
Manage RMA process(reception, processing, return of faulty and repaired/replaced products, as andwhen needed).
Createand Maintain the Reports to log and track their work, activities and servicesprovided to internal teams and customers.
Awarenesson Quality Policy, Objectives and relevant procedures
Required Skills/Abilities:
Having Strongtechnical background in telecommunications with an emphasis on Ethernet, IProuting and associated protocols, cyber security and Broadband WirelessTechnologies (WIFI, WiMAX, etc.)
Strong knowledge ofPC operating systems i.e. Windows and Linux
Several years’experience providing technical and sales support for Ethernet and TCP-IPnetworks (Layer 2 AND 3)
Education andExperience:
Candidate should possess anEngineering / Computer Science Graduate degree majoring in Networking.
Cisco certifications: CCNA, CCNP,CCIE are highly desirable.
Experience in diverse automationmarkets such as Power Utilities, Transportation, Oil & Gas, Mining, others.
Excellent analytical skills, be ableto multi-task on various projects, be highly self-motivated, a self-starter.
Familiar with trouble-shooting and problem-solvingtechniques and methods
Basic Project Managementorganizational skills
Exceptional oral and writtencommunication and presentation skills.
Travel throughout the UAE and GCCregion will be required as deemed necessary
FieldApplication Engineer
: 3-5years of work experience as Service Engineer having worked in IndustrialAutomation Sector specifically as Network Engineer / Solution Consultant.
Sn Field ApplicationEngineer:
5-7 yearsof work experience as Service Engineer having worked in Industrial AutomationSector specifically as Network Engineer / Solution Consultant.#J-18808-Ljbffr
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