Senior Engagement Manager

4 weeks ago


dubai, United Arab Emirates LexisNexis Risk Solutions Full time
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.comAbout our Team: The team drives customer engagement at executive levels, working closely with our clients to establish strong relationships with key stakeholders.About the Role: You’ll manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects,ResponsibilitiesShowing a good understanding of fraud and risk management, relating it to products and service within the firmUnderstanding customer use cases and requirements and in turn apply best practices to deliver customer road mapsDeveloping and delivering fraud strategies, providing solution training and transfer of knowledgeDemonstrating a very good knowledge of fraud and identity solutions, and performs the functional customization of the solutionInteracting with the Sales, Pre-Sales and Marketing teams, including providing strategic oversight and fraud best practiceActing as an industry liaison when required providing outputs and SME knowledge to support LexisNexis Risk Solutions deliverablesRequirementsHave significant professional services or banking experienceDemonstrate understanding of financial industry and knowledge of fraud related areasShow history of working with highly technical internal and external teams, translating requirements and discoveries to non-technical decision makersHave experience working with rule engines and fraud solutionsDemonstrate excellent troubleshooting and critical thinking skills
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