Quality and Operations Team Lead

4 weeks ago


dubai, United Arab Emirates Justlife Full time
Supervise and lead a team of home service trainers, quality executives, and specialists Foster a culture of continuous improvement and high-quality service delivery Provide mentorship, guidance, and professional development opportunities for team members Develop and implement quality assurance processes for home service operations Conduct regular audits and assessments to ensure compliance with established standards Analyze data and metrics to identify trends, areas for improvement, and best practices Design and deliver training programs for home service technicians to enhance their technical skills and service delivery Collaborate with internal stakeholders to stay updated on product/service changes and incorporate them into training modules Possess a deep understanding of technical aspects related to home services to effectively evaluate and enhance service quality Stay informed about industry trends and technological advancements that may impact service delivery Work closely with cross-functional teams to optimize service processes and workflows Identify bottlenecks and inefficiencies, proposing and implementing solutions for continuous improvement Utilize data-driven insights to generate regular reports on service quality, identifying key performance indicators and areas for enhancement Present findings and recommendations to senior management for strategic decision-making.
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    Supervise and lead a team of home service trainers, quality executives, and specialistsFoster a culture of continuous improvement and high-quality service deliveryProvide mentorship, guidance, and professional development opportunities for team membersDevelop and implement quality assurance processes for home service operationsConduct regular audits and...


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