Assistant Manager

3 weeks ago


dubai, United Arab Emirates RAKBANK Full time
RAKBANK, also known as the National Bank of Ras Al-Khaimah, is a Public Joint Stock Company based in the United Arab Emirates (UAE). It was founded in 1976 and is one of the oldest banks in the UAE. The Bank operates within retail and corporate banking, offering a range of services including retail and business banking, credit cards, loans, investment services and wealth management.In the recent years, the Bank has achieved significant milestones which includes being named as one of the world's best banks by Forbes ME (2022) and was awarded UAE's SME Bank of the year by the Asian Banking and Finance Awards. The Bank has been successful in achieving the highest profitability and lowest cost of risk since 2015. It has also seen significant growth in its acquiring business, card spending and business loans.Being on a transformational journey, in partnership with Honeywell, RAKBANK has also taken steps towards sustainability by reducing its overall energy consumption.We are a diverse team comprising of over 3,000 employees from across 58 countries. We make conscious efforts to build talented and diversified teams and encourage people to develop their full potential. We are committed to providing a working environment that promotes work-life balance, career development, recognition and security for the future.In line with our strategy, a major part of our transformation journey is to future proof our bank and establish ourselves as a ‘Digital bank with human touch’, for our customers.So join us in co-creating the future of RAKBANKWhat You Will Be DoingImplement strategic initiatives to improve branch operations, enhance customer experience, and drive organizational transformation. Responsible for managing projects & Transformation, optimizing processes, and fostering innovation within branch networks to achieve business objectives. Project Management: Leading and managing projects related to branch operations, such as technology upgrades, process improvements, or regulatory changes. Strategic Planning: Developing and implementing strategies to enhance branch efficiency, customer experience, and overall performance. Customer Experience Enhancement: Implementing initiatives to improve customer satisfaction by enhancing the overall branch experience, including waiting times, service quality, and accessibility. Technology Integration: Collaborating with IT teams to integrate new technologies into branch operations, such as digital banking solutions, self-service kiosks, or mobile apps, to meet evolving customer expectations and industry trends. Identify and analyze gaps in structure, operations, procedures, methods, workflows and job functions in the entire RAKBANK Branches policies and programs. Act as a SPOC for the Branches network and assist in developing business and operational processes. What You Should HaveAttention to detailExcellent stakeholder management skillsSolution oriented skillsWhat We Are Looking ForUniversity Degree holderMust be able to arrive at data-driven decisionsMust be able to thrive in a dynamic environmentWhat’s In It For YouPay for performance culture (Competitive and performance-linked compensation)Provision of medical care plan for your family and youComprehensive Life insurance planDiverse workforce and inclusive cultureCareer development and growth opportunities by designWork with the best minds in the fieldGet opportunities to bring your whole-self to the organization and perform to your best
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