Technical Support Engineer – Hospitality

4 weeks ago


dubai, United Arab Emirates Intertec Systems Full time
Technical Support Engineer – Hospitality Job Type: Contract
Job Role: Technical Support Job Location: DubaiJob Posted on: Jan 29, 2021BMS & DLS devices communication issues support including DDC panels\Onsite support for PC\Phone and iPadMeeting room – info point, click share & TV setupInstalling and troubleshooting all Valet locations.Monitor iPad connectivity and coordinate with APP team to resolve the issueMonitoring PCS System, if any issue need to coordinate with respective team (NOC, Security or Vendor) ( Report generation)Monitoring biometric devices through biometric application. If any issue with biometric device need to communicate with vendor for rectification. Registering new employee fingerprint in biometric device for door access. Generating attendance reports as per requirement.Creating users for biometric application access with required Privileges. in case of issue need to coordinate respective team NOC, SOC, System teamMonitoring parking empty/occupied spaces for Grand, Fashion & Cinema Parking through Car Park system. Hardware issues for sensors need to communicate with vendor for rectification/replacement after NOC/SOC/ System team confirmation. Generating Car Park reports as per requirement. Troubleshooting communication issues between sensors & car park serverMonitoring UPS System, if any issue need to coordinate with respective team (NOC, SOC or Vendor)Monitoring Taxi Count System, if any issue need to coordinate with respective team (NOC, Security or Vendor)Monitoring Access Control System (Column/ Barrier), if any issue need to coordinate with respective team ( NOC, Soc or Vendor)Troubleshooting system in VIP Lounge, if required need to coordinate with vendor for rectification after L-1 supportMonitoring AP, BMS,DLS, PCS, Biometric, Beacons, switches, UPS, VIP Parking, Meter Checker through nagios monitoring, V- Care, E-directory, Feedback system. If any device goes offline we will get alert by email and we will forward to concern team for rectification after L-1 Support & Validate after confirmationIDF & MDF coordination with cabling team, NOC and periodic heath check for all EMG IDF & MDF locationApply for this position
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