Relationship Associate Officer | Tanfeeth Dubai

4 weeks ago

dubai, United Arab Emirates Tanfeeth Full time
Relationship Associate Officer | Tanfeeth DubaiIn Arabic, ‘Tanfeeth’ means ‘getting the job done’ and that’s exactly what we intend to do. As the GCC’s first Business Services Partner and a fully-owned subsidiary of Emirates NBD, Tanfeeth is committed to delivering service excellence across the region by providing our clients with customer-focused solutions which stretch across the entire business value chain.To resolve the customers query at the first opportunity across a range of channels (phone, chat, email). Where appropriate provide tailored education about our channels, products and services building trust in the bank’s digital platform.Relationship Associate Officer | Tanfeeth Dubai | Apply NowJob ResponsibilitiesAnswer all customer contacts professionally and accurately in line with the latest guidance.Identify the needs of the customer through effective listening/questioning helping them achieve their best outcome.Respond to queries politely and educate customers with regards to banking products and services.Be a role model for the banks digital service promoting usage at every opportunity.Use available support tools to problem solve and resolve queries remove the barriers.Educate customers and resolve customer Internet Banking inquiries and general complaintsComplete accurate system notes and updatesWhen unable to resolve at first touch route accurate service requests to appropriate departmentsProvide precise and accurate information to customers challenging processes where appropriate.Follow up with customer calls where necessaryBe a multi-tasker able to move positively between workloads when requiredAdhere to standard work procedures while handling customer callsComply to information security and data privacy policies.Skills / Work ExperiencePassionate about customers – focused on delivering customer excellence.Digital knowledge base familiar using Microsoft office (for example Teams)Experience managing customer interactions via a range of channels – phone , electronic , face to face.Natural Communicator able to communicate effectively with customersEmpathetic towards customers – genuinley care.Excellent communication skills (written & verbal) The ability to multi-taskThe ability to work (channel stress) under pressureBe flexible to support the business needs.Excellent interpersonal skillsExcellent typing skillsAnalytical good problem solverResilient – handle change well3 years minimum experience in a customer facing role.Don’t miss out on this exciting opportunity – apply now at dubaiofferz.com
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