IT Helpdesk Specialist | Creative Technology

3 weeks ago


dubai, United Arab Emirates Manageditservices Full time
Company Overview: Creative Technology M.E (CT) is a global leader in providing audio-visual solutions for live events. CTME offers cutting-edge services across various entertainment technology sectors to clients worldwide, with a focus on delivering exceptional customer experiences.Job Description: As an IT Helpdesk Specialist, you’ll provide technical support to employees in Dubai and other locations, ensuring smooth operation of hardware, software, and IT systems. Collaborating closely with the IT Manager, you’ll play a key role in resolving IT-related issues promptly and efficiently.Responsibilities:Manage and resolve support tickets, prioritizing based on business impact.Receive and address user requests for technical assistance via various channels.Analyze and troubleshoot issues, documenting details and developing solutions.Follow up with users to ensure satisfactory resolution and service.Escalate issues to the IT Manager as needed.Assist with account management and software-related tasks.Troubleshoot hardware and software issues on desktops, laptops, and mobile devices.Install, configure, and maintain hardware and software.Analyze network connectivity issues and troubleshoot network components.Perform regular maintenance tasks on IT systems.Maintain accurate inventory of IT hardware and software.Participate in IT projects and initiatives to support business needs.Collaborate with the IT team to ensure project success.Suggest new technologies and processes for business improvement.Occasional travel within the Middle East may be required.Person Specifications:Associate degree or higher in Computer Science or related field.3+ years of experience in technical support.Proficient in IT infrastructure technologies and best practices.Good understanding of network protocols and security principles.Proficient in Windows, MacOS, Office 365, and Helpdesk Ticketing Systems.Knowledge of network infrastructure and experience with ERP Systems.Excellent communication and interpersonal skills.Structured and methodical working practices.Strong attention to detail and data management.Fluent in English, written and spoken.Flexible to work based on live event industry requirements.Willingness to work independently or collaboratively.Ability to share knowledge and expertise.Good understanding of health and safety practices.Must have a valid driving license and personal vehicle.Ability to lift and carry office/IT equipment.Willingness to work outside the UAE on projects.Commitment to delivering superior service and upholding company values.This role offers an exciting opportunity to contribute to a dynamic team and make a meaningful impact in the live events industry. Apply now to join our teamTiming: Monday to Friday ( 9 am – 6 pm )
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