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Manager- CCS Center Jobs at First Abu Dhabi Bank Careers
3 weeks ago
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Job Responsibilities
Attend to client service requests and arrange to provide appropriate service either directly or by interacting with other Internal Departments or branchesAttend to client issues and grievances and resolve or provide solution. Also work on mitigating the factors that resulted in the client complaint/ grievanceCollect appropriate documentation required as per bank’s / regulatory requirementAssist the VP and Head of CCS in the Service Level Agreements with clients in order to manage client expectations. To assist in reviewing the SLAs at agreed frequency to ensure smooth operations and scheduled delivery of services
Job Requirements
Minimum 3 year’sexperience in a Bank with an exposure to Banking OperationsKnowledge of general Banking principlesGood working knowledge of Back-office operating procedures
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