Ecommerce Manager
1 month ago
Key Responsibilities: - Lead the creation and execution of strategic e-commerce initiatives that align with the company's overall objectives, driving profitable growth. - Take full ownership of the website's operational capabilities, including aesthetics, functionality, and content, ensuring a seamless, engaging, and efficient user experience. - Utilize advanced analytics to analyze each point in the growth marketing funnel, test and implement winning strategies to acquire and convert new eCommerce and subscription customers. - Leverage analytics tools to monitor key performance indicators (KPIs) such as click-through rates, bounce rates, and customer retention rates, and use this data to make informed decisions that optimize website performance and refine marketing and site strategies. - Manage day to day operations and develop, maintain operational procedures for the e-commerce activities, including order management, customer service, fulfilment, ensuring alignment with business operations. - Oversee the online product catalogue, ensuring it is reflective of the brand, aligned with market demand, and effectively promoted to maximize sales potential. - Manage product promotions, and pricing strategies to align with inventory and sales objectives, including the introduction of new products and the phasing out of underperformers. - Handle customer service escalations, providing solutions for complex customer service issues that arise from online transactions. - Ensure that the e-commerce platform is robust, secure, and compliant with all relevant regulations, safeguarding customer information and company data. - Manage relationships with external vendors and technology partners to ensure they meet the needs of the business, negotiating contracts that favor the company’s interests. - Stay abreast of emerging e-commerce trends and technologies, adapting and innovating the company’s approach to maintain a competitive edge in the market.
Requirements
Qualifications: - 5+ years’ experience in a consumer-facing digital marketing role, preferably in an eCommerce environment. - Demonstrated impact in a performance marketing, eCommerce, or sales role. - Experience using platforms like Shopify, Recharge, Klaviyo, Square, Optimizely, Site Catalyst, or related marketing/eCommerce technologies. - Proficiency in SEO, PPC, Email marketing, and social media strategies. - Strong marketing and tech-savvy mindset. - Excellent communication and collaboration skills. - Strong data analysis skills and love for experimentation. - Must be excellent at using data to power marketing decision-making. - Amazon experience (Desirable)
About the company
Joud Coffee is a specialty coffee in the heart of Abu Dhabi. We are passionate about offering Abu Dhabis most authentic coffee experience with the finest selection of specialty locally-roasted coffee. Our new full-service menu features the best in comfort foods and classic dishes with modern flare that are sure to keep you coming back time and again. Our chefs have created a culinary experience that rivals any, with inspiration taken from all across the globe. We have created a fun and welcoming neighborhood atmosphere to catch up with friends, get some work done, or simply enjoy our rich-flavoured coffee as an escape from the day. Come and be greeted with a smile, and experience all that Joud Coffee has to offer.
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