Partner Success Manager

Short description displayed on job tile  

The Partner Success Manager will drive customer success outcomes enabled by Oracle cloud as implemented by Oracle Systems Integrator Partners. The Partner Success Manager (PSM) will collaborate with regional leaders in Oracle to investigate, analyze, supervise, lead, and provide quality control oversight of Oracle Systems Integrator Partner delivery to customers. You will become familiar with partner go-to-market and service-delivery strategies that are across all of Oracle’s cloud and tech offerings (cloud services, GBUs, business processes and enterprise infrastructure). While the job includes components of traditional PMO responsibilities, most of the work is a direct focus on building the quality of our partners’ customer deliveries of Oracle products. 

Note: This is NOT a sales job.  This is a post-sales role, guiding and improving the partner in their post-sale implementation of Oracle products. Software implementation experience IS required. 

Job description displayed in the job posting      

Develop and maintain a long term partnership with specific Oracle partners to ensure they can successfully implement Oracle products for shared customers. Responsible for creating, nurturing, and maintaining a high level of collaboration and cooperation with Oracle partners in a fast-paced dynamic environment. 

PSM work is non-routine and often very complex, involving the application of advanced technical/business skills in areas of various industry specializations. Seven to Ten+ years of professional experience recommended. Demonstrated experience in software implementation, professional services delivery, or partner/client facing relationship experience. Understanding of various technical architectures and operating systems and industry experience is desired.

Responsibilities displayed in the job posting     

Key responsibilities

The Partner Success Manager will drive customer success outcomes enabled by Oracle cloud as implemented by Oracle Systems Integrator Partners. The Partner Success Manager (PSM) will investigate, analyze, supervise, lead, and provide quality control oversight of Oracle Systems Integrator Partner delivery to customers. You will become familiar with partner go-to-market and service-delivery strategies that are across all of Oracle’s cloud and tech offerings (cloud services, GBUs, business processes and enterprise infrastructure). While the job includes components of traditional PMO responsibilities, most of the work is a direct focus on building the quality of our partners’ customer deliveries of Oracle products.

Note: This is NOT a sales job.  This is a post-sales role, guiding and improving the partner in their post-sale implementation of Oracle products. Software implementation experience IS required. 

This role will be accountable for:

Global ownership, development, measuring and leading Oracle’s partner implementation and service-delivery strategies for Oracle products.

Supervise and measure the health of Oracle’s partner applications relationship through metrics, governances and dashboards that report on implementation success, project health, consulting team preparation, strategic investment in their Oracle service-delivery practice, partner solutions/initiatives, account planning outcomes, and joint investments.

Use operational data and a global strategy to drive favorable partner behavior intentionally and proactively.

Work closely and influence Oracle leaders in product development, sales, marketing, alliances, business development and other business partners.

Reporting and presenting on business planning and business reviews, supporting leadership meetings, promoting business development including review of new investments, working on strategic operational initiatives, account alignment/follow through, etc.

Use the partner relevant experience to ensure customer success while implementing Oracle solutions.

Set unified governance for leading and measuring customer success associated with partner strategy.

Identify steering committee (participants, roles, responsibilities).

Defining metrics.

Build and lead operational cadence with updates.

Align with multiple Oracle Lines of Business on various partner strategies.

Implement and report in alignment with Field Sales, A&C, GBU, Development and Marketing.

Preferred skills & experience

The Partner Success Manager will have experience in consulting services roles preferably in software/cloud services and delivery. Ideally, s/he will be a creator, builder, analyzer, optimizer – someone who instinctively analyzes strategy and software implementation standard methodologies to resolve how to make them better.

More specifically, s/he will have the experience described below:

• Software Implementation & strategy: Will identify and drive the right opportunities for Oracle to innovate, transform and differentiate. Able to make difficult tradeoff decisions
• Excellent communication and cross-functional teamwork skills. Able to handle complicated meetings with internal and external senior executives
• Hands on – not just a leader/talker but also wants to roll up her/his sleeves to get the job done
• Technical proficiency and business acumen
• Preferred personal characteristics and leadership skills
• Entrepreneurial spirit
• Creative problem solver able to shape compelling solutions with Oracle’s partners
• A highly collaborative leader who can navigate different personalities, work well in teams, and construct win-win scenarios
• A strong focus on ownership and execution. An executive with the appropriate level of drive and “toughness” to optimally lead in a fast-paced environment, ensuring results and deadlines are achieved
• A strong balance of strategic and tactical skills, with a high level of intellectual, agility and capacity for original thought
• An enthusiastic, high-energy and motivating leader who is visibly passionate and is capable of inspiring and galvanizing an organization
• Focuses on actions and outcomes; driven to over achieve
• An exceptional communicator who can write, present and optimally adjust messages to meet individual audiences and organizations. Notably, strong client oral communication skills (present proposals to clients in a compelling way)
• Previous experience and understanding of Systems Integrators preferred

Detailed Description and Job Requirements

Engages in business development strategies and programs in support of Oracle's Customer Success Goals.

Acts as a leader of large-scale company initiatives.

Viewed by peers as a leader and top contributor and by line management as a key business partner.

7-10+ years of implementation/partner management experience in the technology industry, preferably software industry. Experience should include relationship management.

Conversant in Oracle technology and product strategies.

Ability to resolve strategy and tactical plans that deliver tangible results. Strong written, verbal, and social skills.

BA/BS degree or equivalent, advanced degree highly desirable

Life at Oracle:

An Oracle career can span industries, roles, countries and cultures, giving you the opportunity to tackle new roles and challenges, while blending work and life. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we work hard to build a vibrant and inspiring workplace that celebrates diverse, hardworking teams where everyone can contribute. We take care of each other, and value giving back to the community. We have flexible work arrangements and offer benefits including generous paid parental leave and comprehensive premium medical insurance.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Flexible paid time off (unlimited or accrued vacation and sick leave)

9. Paid parental leave

10. Employee Stock Purchase Plan

11. Adoption assistance

12. Financial planning and group legal

13. Voluntary benefits including auto, homeowner and pet insurance

Career Level - IC5